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Ace Hardware Corporation · 6 hours ago

Sales Associate/Customer Service

Wenatchee, WA

Full-time

Onsite

New Grad, Entry Level

$17.25/hr - $17.25/hr

Ace Hardware is a local hardware store that prides itself on community involvement and personal service. The Sales Associate position is responsible for sales and retail operations, providing outstanding customer service, assisting with inventory control, and participating in training and development efforts.

HardwareRetailService Industry

Responsibilities

Works together with other associates to be part of the team to ensure that each customer receives outstanding service every time

Promote Customer Service as our #1 priority in their assigned department as well as store wide

Aware of and help all customers in the store, not only in the assigned department

Maintains awareness of all promotions and advertisements that are relevant

Aid customers in locating merchandise in the store, as well as answer any customer questions

Solicit customers to open an Ace Rewards account

Assist customers with special orders

Participate in the processing of new shipments and help the team to keep the receiving and back stock are clean and organized

Work to prepare accurate inventory counts with inventory coordinators

Maintain accurate merchandise returns

Executes the daily operational, day to day goals and priorities assigned by the department lead or management team

Actively participate in daily huddle meetings

Conscious of shoplifting activity

Assists in the training and development of peers

Completes necessary training for assigned department and positions

Follows safety policies and procedures on a daily basis, is responsive of safety issues

Follows housekeeping procedures on a daily basis to ensure and maintain the best store appearance

Have knowledge of overall store policies, procedures and goals

Uphold merchandising and store cleanliness standards

Qualification

Customer ServiceSales ExperienceCommunication SkillsOrganizational AbilityProduct KnowledgeTeamworkAttention to Detail

Required

You must be at least 21 years of age to apply for this position

High School Diploma or General Education Degree (GED) or equivalent combination of education and experience

Must have good written and oral communication skills

Previous experience in sales and retail programs, establishing relationships and working with customers is a plus

Keep well informed on facts important to assigned departments

Communicate well with others, and work well as part of a retail team

Accept constructive suggestions and instructions

Excellent communication skills, exceptional organizational ability, high attention to detail and the ability to multitask

Possess product knowledge along with a willingness to learn

Develops and maintains customer relationships as well with employees and management staff

Always polite and attentive to customers and staff

Dress appropriately and according to company policy

Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Tasks involve the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching and crawling

Must be able to stand and walk for extended periods of time

Requires the ability to reach, bend, balance, lift and transport various objects weighing up to 30 lbs. repeatedly throughout the shift; at times, product weight may reach 50 lbs. Requires the ability to move heavy product with assistance

Benefits

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) matching

Employee discount

Profit sharing

Company

Ace Hardware Corporation

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Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 70 countries.

Founded in 1924