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Blood Bank Computer Systems, Inc. (BBCS) · 12 hours ago

Software Technical Support Specialist

United States

Full-time

Remote

New Grad, Entry Level

$55K/yr - $65K/yr

Blood Bank Computer Systems, Inc. (BBCS) is a mission-driven company dedicated to advancing healthcare through innovation and exceptional client support. They are seeking a Technical Support Specialist to deliver high-quality support, investigate and resolve technical issues, and collaborate with cross-functional teams to ensure client needs are met.

Information TechnologyMedicalSoftwareTechnical SupportTraining

No H1B

Responsibilities

Be the first point of contact for our clients, addressing their needs with a customer-first approach

Investigate and resolve technical issues, collaborating with cross-functional teams when needed

Provide high-quality support by addressing inbound client questions and concerns associated with BBCS software

Clearly define client needs and document client information and the nature of the problem or issue

Prioritize and escalate support issues as necessary

Collaborate with other teams and departments on escalated client issues

Ensure timely and appropriate resolution of client concerns

Qualification

Customer service orientationAnalytical problem-solvingHealthcare experienceSoftware developmentMultitaskingLearning new technologiesWritten communicationOral communicationCollaboration

Required

Applicants must be located in one of the following states: Arizona, California, Florida, Georgia, Iowa, Minnesota, Missouri, North Carolina, Oklahoma, Texas, Washington or Wyoming and must not require sponsorship

A strong customer service orientation with outstanding oral and written communication skills

Analytical problem-solving skills and the ability to multitask in a fast-paced environment

A knack for learning new technologies quickly

Preferred

Experience in a regulated industry (healthcare preferred) or a background in software development, QA testing, AS/400, or SQL (a plus)

Benefits

Competitive health benefits

Profit sharing

401(k) matching

Generous paid time off

Company

Blood Bank Computer Systems, Inc. (BBCS)

BBCS has long been at the forefront of blood banking software innovation.

Founded in 1981

Auburn, Washington, USA

11-50 employees

https://www.bbcsinc.com

Funding

Current Stage

Early Stage

Leadership Team

Beth McGee

President/CEO

Brian Forbis

President & Chief Executive Officer

Recent News

EIN Presswire

Blood Assurance Selects Blood Bank Computer Systems as their BECS Provider

2025-09-02

PRWeb

BBCS Launches Forcyte™: A Next-Generation Platform Designed to Transform Donor Services

2025-08-08

Broadcastnow

BBCS retains £2.25m CBeebies specials contract

2025-08-01

Company data provided by crunchbase