FreedomCare · 6 days ago
Care Specialist I (St. Charles MO / Hybrid)
St. Charles, MO
Full-time
Hybrid
Entry Level
$18/hr - $22/hr
2+ years expFreedomCare is a Healthcare company revolutionizing home care delivery. They are seeking a Care Specialist I to guide patients and caregivers through their home care journey, ensuring a high-quality customer experience while managing inbound service center calls.
FitnessHealth Care
Responsibilities
Manage a high-volume inbound Service Center Calls dealing with related inquiries such as time-off, payroll, timekeeping and process patient and health plan care requests
Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations
Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys
Input accurate data entry of sensitive information
Conduct wellness review over the phone and record reviews to ensure service delivery of caregivers and compliance
Screen patients and caregivers for additional programs and benefits to enhance their lives
Maintain reliable work schedules with required 2 weeks' notice for planned in advance
Assist patients and their family members in planning necessary home-care shifts
Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship
Address all questions or complaints and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner
Follow up and engage with patients and caregivers via phone calls, SMS, and emails, in a professional manner
Serve as a key point-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more
De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution
Adhere to a revolving monthly client service and compliance standard
Effectively input and update the case file and account data within CRMs
Manage call dashboards and reporting to assist in managing assignments
Qualification
Required
Previous experience in a Customer Service environment
High-volume inbound call center or contact center environment (at least 2 years)
Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint (preferable)
Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
Ability to organize, set priorities and manage time effectively
Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types
Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalation frustrated callers successfully
Attention to detail in reviewing records
Ability to meet and/or exceed targets or metrics
Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking
Preferred
3+ years of relevant experience in a healthcare call center or contact center environment
Healthcare/startup experience (preferable)
Bilingual in Spanish, Creole, or other languages is a plus
Some additional experience in HR service center is preferred
Benefits
Medical benefits
Retirement plans
Wellness programs
Fun company events
Ongoing learning opportunities
Company
FreedomCare
As a leading CDPAP provider, FreedomCare helps you reclaim your right to health and happiness
501-1000 employees
H1B Sponsorship
FreedomCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Yoel Gabay
Chief Executive Officer
Recent News
Home Health Care News
2025-06-30
Company data provided by crunchbase