Beth Israel Lahey Health · 8 hours ago
Practice Assistant II
Wellesley, MA
Part-time
Onsite
Entry Level
$21/hr - $28.26/hr
1+ years expBeth Israel Lahey Health is a growing healthcare organization dedicated to making a difference in people's lives. The Practice Assistant II is responsible for delivering high-quality service to patients and ensuring smooth practice operations through various administrative tasks and patient interactions.
Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining
Responsibilities
Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy
Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible
Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met
Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system
Collects co-payments following standards for co-payment processing
Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs
Obtains and enters referrals
Monitors and supports patients and visitors entering and leaving the practice
Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.)
Acts as liaison between patient and practice staff to ensure optimal flow and service delivery
Acts as liaison between patient and other areas to ensure optimal flow and service delivery
Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow up appointments
Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation
Level II responsibilities include: Facilitate billing functions
Research and follow through on a wide variety of information requests
May act as a group leader in absence of Manager
Act as a department resource to others for information and training
Facilitate problem solving, providing appropriate direction
May participate in small projects under the direction of Manager or designee
Qualification
Required
High School diploma or GED required
1-3 Years Related Work Experience Required
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
Preferred
1-3 years experience in a healthcare or service/hospitality environment
Certificate 1 Medical Admin Assistant Cert preferred
Company
Beth Israel Lahey Health
Beth Israel Lahey Health Center offers patient care, urgent care, assisted living, and research and education services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Robert Fields
Chief Clinical Officer and Executive Vice President
Recent News
Boston Globe
2025-11-24
Morningstar.com
2025-11-07
Company data provided by crunchbase