Smart Data Solutions · 1 day ago
Sr. Client Success Leader
Tempe, AZ
Full-time
Onsite
Senior Level
7+ years expSmart Data Solutions is a technology leader in healthcare process automation and interoperability. They are looking for a Sr. Client Success Leader who will be accountable for managing the partnership and delivery relationship with clients, ensuring delivery excellence, and identifying growth opportunities.
ConsultingHealth CareInformation TechnologyIT ManagementMedicalOutsourcingSoftware
Responsibilities
Perform and lead specific delivery activities working across teams to drive expected delivery outcomes
Participate and work across teams as single point of contact for delivery in defining and finalizing deliverables, metrics, service levels and financials included in the Statement of Work, Master Service Agreement, or other contractual documents
Responsible to identify opportunities for growth, driving upsell and cross sell opportunities
Develop and maintain direct customer point of contact for delivery relationships
Proactively identify potential issues and drive resolution to avoid customer impact
Facilitate continuous improvement through process improvement, automation and innovation
Drive delivery excellence through voice of the customer and working across towers and disciplines to ensure we provide the highest quality service
Manage overall account budgets and financials to meet or exceed targets
Facilitate Steering Committee and Quarterly Business Reviews working with Client Partners and Internal Leaders
Adherence to standards and/or best practices for collateral creation, contract management, delivery governance, and other key standards
Support development and delivery of new products and services
Perform other duties as assigned
Qualification
Required
Bachelors in applicable area of expertise or equivalent experience
7+ years for industry and field experience
Advanced proficiency in MS office applications
Advanced organizational and planning skills
Exceptional internal and external communication skills
Good priority setting and delegation skills
Solid analytical, problem solving, negotiation skills
Travel including overnight domestic, or some international trips will be required
Preferred
Salesforce experience, preferred
Benefits
Health insurance
Short-term, and long-term disability
401(k) with a company match to provide a better future in your retirement years
A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day
Company
Smart Data Solutions
Smart Data Solutions provides IT solutions for the healthcare industry, for the high-quality and effective claim processing.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Shashi Yadiki
Chief Executive Officer
April Gill
Chief Commercial Officer (CCO)
Recent News
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