AMADA AMERICA, INC. · 15 hours ago
CNC Program Support Technician
La Mirada, CA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $35/hrAMADA AMERICA, INC. is seeking a CNC Program Support Technician to support Amada Software Users and perform software support tasks. The role involves troubleshooting, installation, and providing technical assistance to customers throughout the design to output code process for various CNC machines.
Artificial Intelligence (AI)Manufacturing
Responsibilities
Diagnose and troubleshoot technical issues effectively
Perform data entry, documentation, and case/ticket logging
Review, research, verify, and consult on customer issues
Provide technical advice and installation support
Respond to customer inquiries via phone, email, and chat
Escalate cases/tickets as needed to ensure resolution and customer satisfaction
Continuously learn and stay updated on software applications, Windows, hardware, and networking
Serve as a primary point of contact for Technical Support for Software Solution Applications
Ask targeted questions to quickly identify the root cause of issues
Guide customers through step-by-step solutions to resolve problems
Manage and prioritize multiple open issues
Follow up with customers to confirm full functionality post-troubleshooting
Deliver prompt, accurate feedback and maintain proper issue logging
Provide clear verbal and written technical assistance
Maintain a professional and courteous relationship with customers
Qualification
Required
Some type of Sheet Metal CNC Machine Operation experience and/or CNC Programming experience
Diagnose and troubleshoot technical issues effectively
Perform data entry, documentation, and case/ticket logging
Review, research, verify, and consult on customer issues
Provide technical advice and installation support
Respond to customer inquiries via phone, email, and chat
Escalate cases/tickets as needed to ensure resolution and customer satisfaction
Continuously learn and stay updated on software applications, Windows, hardware, and networking
Serve as a primary point of contact for Technical Support for Software Solution Applications
Ask targeted questions to quickly identify the root cause of issues
Guide customers through step-by-step solutions to resolve problems
Manage and prioritize multiple open issues
Follow up with customers to confirm full functionality post-troubleshooting
Deliver prompt, accurate feedback and maintain proper issue logging
Provide clear verbal and written technical assistance
Maintain a professional and courteous relationship with customers
CAD/CAM software experience in one or more of the following: AP100US, FabriWIN, Dr.ABE Bend, Dr.ABE_Blank, Dr.ABE Tube, SheetWorks, SolidWorks, VPSS3i Blank, VPSS3i Bend
Knowledge of G-Code and M-Code specific to Amada equipment and related software
Familiarity with Punch Turret, Laser Cutting, Nesting, and Bending machine operations or concepts
Understanding of DNC (Direct Numerical Control) communication concepts
Strong grasp of manufacturing, engineering, and design concepts
Proficient in Microsoft Outlook, Word, and Excel
Experience with multiple Windows operating systems: XP, 7, 10, and 11
Knowledge of Windows Server, advanced Windows functions, and general network/IT systems
Basic to Intermediate computer technical skills
Preferred
Experience with C++ and .NET is a plus
Bilingual in Spanish is a plus
Ability to read blue prints or 2D or 3D files or assemblies and interpret for fabrication
Knowledge of measurement instruments
Familiar with M-Codes for non-standard tools (if required) to manage and maintain standardization on all machines
Proven self-starter with high sense of ownership, initiative and urgency
Hands on experience with Windows OS Environments
IT Background experience or education
Company
AMADA AMERICA, INC.
Amada America, Inc. develops and supplies machine tools.
Founded in 1971
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
M
Michael Webber
COO
Company data provided by crunchbase