Mercy Medical Center, Baltimore, MD · 3 hours ago
Administrative Assistant
Nottingham, MD
Full-time
Onsite
New Grad, Entry LevelMercy Medical Center is a recognized healthcare institution committed to compassionate care and a supportive work environment. They are seeking an Administrative Assistant to join their Orthopedic Specialty Hospital team, where the role focuses on enhancing patient experience through effective communication and administrative support.
Health CareHospitalMedical
Responsibilities
Greet and check-in patients with a warm, professional demeanor
Answer and manage incoming phone calls and patient messages efficiently
Handle patient registration and verify insurance information
Collect co-pays and process payments accurately
Schedule, reschedule, and confirm patient appointments
Monitor and manage provider schedules to ensure smooth clinic operations
Sort and distribute incoming faxes and documents appropriately
Maintain a clean, organized front office space
Provide exceptional service and support to patients and visitors
Other duties as assigned
Qualification
Required
High School Diploma or GED
Previous experience in a medical front office setting
Strong organizational and time-management skills
Excellent verbal and written communication
Ability to work well in a team and maintain a positive attitude
Customer service oriented with a commitment to patient care
Knowledge of insurance verification, benefits coordination, and the insurance authorization process
Preferred
Familiarity with EPIC is a plus
Benefits
Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
403(b) retirement plan with generous company match and “catch up” provision
Paid Time Off (PTO) & company paid holidays
Tuition reimbursement
Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
Employer paid Short & Long Term Disability benefits for eligible employees
Voluntary Benefits
Discounts on auto & home insurance and Verizon plans
Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
Company
Mercy Medical Center, Baltimore, MD
For over 150 years, Mercy Medical Center has been a beacon of hope for the Baltimore area.
Founded in 1874
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Lyles
Vice President, Primary Care Network
Recent News
Corridor Business Journal
2025-12-24
Maryland Daily Record
2025-11-06
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