Chase · 6 days ago
Consumer Direct Home Lending Manager
7255 Baymeadows Way, Jacksonville, FL, 32256, US
Full-time
Onsite
Mid, Senior Level
2+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Consumer Direct Home Lending Manager, you will lead a team of Home Lending Advisors, assisting customers with home purchase, refinance, and home equity line needs while ensuring exceptional customer satisfaction and team performance.
BankingFinancial Services
Responsibilities
Utilize your strong interpersonal skills to effectively manage and grow a team of Home Lending Advisors, maximizing sales opportunities
Demonstrate exceptional leadership by attracting, recruiting, retaining, and developing a successful team who thrive in Chase's business environment. Provide overall sales leadership, model and coach key behaviors, and ensure effective education and employee development
Provide routine feedback and aim to achieve goals, maximizing the sales opportunities presented
Foster a high-morale, hard-working team environment that prioritizes customer satisfaction and a passion for exceeding goals
Lead and support your team in helping customers with home purchase financing, reduced interest rates on existing mortgages and accessing their home equity to finance life events, ensuring a customer-first approach in all interactions
Monitor and analyze team performance metrics to identify areas for improvement and implement strategies to enhance productivity and sales results
Qualification
Required
Proven experience in the home lending industry with a strong understanding of mortgage products and services
Demonstrated ability to lead, inspire, and develop a high-performing sales team
Strong interpersonal and communication skills, with the ability to build relationships and influence others
Ability to execute strategic business plans and achieve sales targets while ensuring compliance with regulatory requirements
Commitment to continuous improvement and professional development
Experience in overseeing structured call blocks, fast paced lead volumes, CRM follow up activities and loan pipeline management
Available to adhere to a Sunday through Thursday in office work schedule
Preferred
2+ years of management experience within a Home Lending Originations environment
Marketing, promoting, relationship building, and consulting skills
Intermediate Personal Computer skills in a windows environment
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
Small Business Trends
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