Katapult Network · 2 days ago
Client Services Coordinator (Entry-Level)
Chesterfield, MO
Full-time
Onsite
New Grad, Entry Level
$38K/yr - $42K/yr
0+ years expKatapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. They are recruiting for an entry-level Client Services Coordinator who will develop dynamic relationships and support various teams throughout the organization.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Support customer relations by answering inbound calls to provide information about products and services, take or enter orders, cancel accounts, or obtain details of complaints
Act as the face of the organization, providing friendly, professional service even in the face of difficulties
Keep records of customer interactions and transactions details of inquiries, complaints, and comments, as well as actions taken
Use critical thinking to solve customer complaints and questions
Act as a subject-matter expert regarding all customer queries
Check to ensure that appropriate changes were made to resolve customers' problems
Determine charges for services requested, collect deposits or payments, or arrange for billing
Assist other teams including development, sales, and marketing as needed
Qualification
Required
Bachelor's degree
Preferred
Reliable - project a sense of trustworthiness and dependability
Critical thinking - use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Customer service orientation - proactively assist clients in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments
Self-control - Keep a positive attitude in the face of criticism and maintain composure, keeping emotions in check and avoiding aggressive behavior, even in very difficult situations
Communication - express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization
Benefits
Benefits
Company
Katapult Network
Katapult Network is a recruiting industry.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Brian Carlson
Co-Founder and Partner
Brian Johnson
President and Co-Founder
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