AllianceHCM · 3 months ago
Application Support Analyst
Shenandoah,TX,US
Full-time
Onsite
New Grad, Entry LevelAllianceHCM is aiming to be the largest independent Human Capital Management company in the United States by providing advanced technology through its cloud-based software. The Application Support Analyst will assist clients with reporting and data management, manage client requests, and troubleshoot issues to ensure client satisfaction.
ConsultingFinancial ServicesHuman ResourcesProductivity ToolsProfessional ServicesSoftware
Responsibilities
Assist clients with specialized reporting and data management
Help with escalated client issues on all aspects of Alliance HCM solutions
Manage workload and client request through Case Ticketing System in SalesForce
Communicate with management in regard to timeline deadlines being pushed or met
Troubleshoot client questions to provide timely and accurately solutions
Engage team members as needed to ensure all client case tickets are resolved
Verify accuracy of all client and employee data prior to the first live payroll when working with the implementation conversion team
Heavy phone client communication and detailed email follow up communication
Ability to work flexible schedule when workload warrants additional hours
Qualification
Required
Assist clients with specialized reporting and data management
Help with escalated client issues on all aspects of Alliance HCM solutions
Manage workload and client request through Case Ticketing System in SalesForce
Communicate with management in regard to timeline deadlines being pushed or met
Troubleshoot client questions to provide timely and accurately solutions
Engage team members as needed to ensure all client case tickets are resolved
Verify accuracy of all client and employee data prior to the first live payroll when working with the implementation conversion team
Heavy phone client communication and detailed email follow up communication
Ability to work flexible schedule when workload warrants additional hours
Strong focus on customer satisfaction
Strong organizational and problem solving skills
Ability to multi task and meet deadlines
Proficient with Microsoft Office products (Excel, Word, etc)
Preferred
Major in technology, Human Resources, or related fields preferred
Knowledge of any of the following is helpful: Benefits, HR, Payroll, Timekeeping, General Ledger, SQL, Report Writing
Benefits
100% paid health insurance
401K with match
100% paid HSA
Profit sharing
Company
AllianceHCM
AllianceHCM provides web-based solutions for payroll processing, talent acquisition, time management. and human resource services.
Founded in 1989
51-200 employees
H1B Sponsorship
AllianceHCM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Alan Primeaux
Chief Executive Officer
Recent News
Company data provided by crunchbase