Flight Centre Travel Group · 2 days ago
FCM - Meetings & Events - Business Development Manager - New York City, NY
New York, United States
Full-time
Hybrid
Entry, Mid Level
$75K/yr - $80K/yr
2+ years expFlight Centre Travel Group is one of the world’s largest travel agencies, and they are seeking a results-driven Business Development Manager to drive new business growth in the meetings and events space. The role involves prospecting, relationship building, and acquiring new clients while leveraging a full suite of services to build a robust sales pipeline and close high-value accounts.
Air TransportationHotelLeisureTravelTravel Agency
Responsibilities
Build and manage a healthy pipeline of new business opportunities aligned with FCM Meetings and Events service offerings
Conduct 5-10 new business presentations weekly to prospective clients (in-person and virtual)
Identify and pursue new business verticals to drive growth
Develop customized event proposals, budgets, and Statements of Work (SOWs) from creation through sign-off and execution
Identify cross-selling opportunities across Meetings & Events (M&E) services and other Flight Centre Travel Group (FCTG) brands, including event management, event travel, venue sourcing, Strategic Meetings Management Programs (SMMP), and event technology
Monitor market trends to identify business opportunities
Serve as the primary point of contact for newly acquired clients
Develop and maintain multi-level relationships within prospective and existing client organizations
Build long-term partnerships by exceeding client expectations and responding promptly to concerns
Leverage client satisfaction to generate referrals, reviews, and testimonials
Prepare and negotiate Master Service Agreements (MSAs) with legal teams
Maintain account strategies to retain key clients, achieve new business goals, and identify opportunities and risks
Forecast and track client account metrics to identify patterns and inform strategic recommendations
Create cross-event reports including event details, annual spend, and cost savings
Maintain accurate client information in Salesforce Customer Relationship Management (CRM) and ensure all sales systems are properly monitored
Build relationships with key suppliers and business leaders internal and external to FCTG
Represent FCM at industry tradeshows and networking events
Coordinate with event operations teams to ensure consistent service delivery and smooth client transitions
Share information with Account Managers and Team Leaders to maintain a unified client approach
Participate in leadership meetings regarding account status, workflow, and business impacts
Follow client invoice/Purchase Order (PO) processes and ensure financial close-out per event and quarterly
Help cultivate a safe, inclusive, and accessible work environment for team members of all backgrounds including people who are racialized, have disabilities (invisible or visible), require faith accommodations, and/or are LGBTQ2+
Do your part to encourage an inclusive and accessible work environment for all Flighties, regardless of age, gender, disability, ethnicity, faith, and LGBTQ+ identity
Participate in maintaining an inclusive and accessible work environment for all Flighties, regardless of their identities and lived experiences
Help to foster an inclusive and accessible team environment for all Flighties, regardless of their identities and cultural backgrounds
Analyze critical factors and scenarios that influence business success and event program integrity
Use data to identify patterns, forecast metrics, and make strategic recommendations that optimize client programs
Communicate effectively across all channels and tailor messaging to diverse audiences
Deliver engaging presentations with strong attention to content, structure, and delivery
Build trust through honesty, integrity, and authenticity while setting clear expectations
Demonstrate conflict resolution skills and remain calm under pressure
Think creatively, probe for deeper understanding, and leverage resources to achieve positive outcomes
Build partnerships and develop consensus across cross-functional teams
Inspire and empower team members while maintaining strong interpersonal skills with all stakeholders
Prioritize effectively and adapt quickly to changing needs while maintaining quality standards
Maintain composure during high-pressure situations
Ensure accuracy in all client documentation, budgets, contracts, and CRM record-keeping
Qualification
Required
Bachelor's degree in Marketing, Communications, Hospitality, Business, or related field (or equivalent experience)
Minimum 2 years of B2B sales experience in meetings, events, conferences, or incentive management with proven track record of exceeding targets
Proficiency in CRM software, particularly Salesforce
Strong presentation skills with experience delivering to diverse audiences (in-person and virtual)
Experience developing event budgets, proposals, and Statements of Work
Excellent written and verbal communication skills
Ability to travel for client meetings, site visits, and tradeshows when needed
Preferred
Experience with Strategic Meetings Management Programs (SMMP) or corporate meetings programs
Knowledge of event technology platforms and virtual/hybrid event solutions
Established network within the meetings and events industry
Active membership in professional associations (MPI, SITE, PCMA)
Benefits
Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses
Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
Company
Flight Centre Travel Group
Flight Centre Travel Group is a leisure company that provides travel arrangements for travel retailers and corporate travel managers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-02-18IPO
Leadership Team
Graham Turner
CEO
Adam Campbell
Chief Financial Officer
Recent News
phocuswire.com
2025-03-03
Company data provided by crunchbase