Rochester Regional Health · 20 hours ago
Patient Registration Clerk
Rochester, NY
Part-time
Onsite
Entry Level
$19.08/hr - $27.99/hr
1+ years expRochester Regional Health is a healthcare organization seeking a Patient Registration Clerk. The role involves providing customer service and registration services, including patient intake, insurance verification, and switchboard operations, while ensuring patient satisfaction and financial outcomes for the hospital.
Health CareHospitalMedicalPrimary and Urgent CareWellness
Responsibilities
Patient Registration & Intake: Accurately interview patients and families to collect demographic, financial, and medical information; perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies
Insurance & Revenue Cycle Support: Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure correct insurance loading and compliance with payer requirements
Switchboard & Communications: Serve as hospital switchboard operator by professionally answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors
Customer Service & Safety: Deliver excellent customer service by welcoming patients, managing waiting areas, communicating wait times, maintaining confidentiality, addressing concerns, and identifying and reporting safety hazards or incidents
Professional Development & Team Support: Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals
Qualification
Required
Accurately interview patients and families to collect demographic, financial, and medical information
Perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies
Verify insurance coverage, eligibility, and benefits
Complete required Medicare and payer documentation
Collect patient-pay balances
Resolve registration errors
Ensure correct insurance loading and compliance with payer requirements
Serve as hospital switchboard operator by professionally answering and routing calls
Maintain call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors
Deliver excellent customer service by welcoming patients, managing waiting areas, communicating wait times, maintaining confidentiality, addressing concerns, and identifying and reporting safety hazards or incidents
Participate in training, meetings, and performance improvement initiatives
Assist with onboarding new staff
Contribute to departmental and organizational quality goals
Preferred
High School Diploma or GED
Associate's degree or higher in healthcare administration, business administration, or related field
At least 1-3 years of customer service, administrative, and/or data entry experience
1-2 years of previous experience in hospital related field
Medical Terminology
EHR Programs (e.g. Epic)
ICD-10, CPT, HCPCS codes and coding processes
Hospital billing processes and reimbursement
Company
Rochester Regional Health
Rochester Regional Health provides integrated health services.
10001+ employees
H1B Sponsorship
Rochester Regional Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (3)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$15.6MKey Investors
New York State Department of HealthMother Cabrini
2025-12-12Grant· $15M
2024-02-27Grant· $0.6M
Leadership Team
Richard Davis
CEO
Recent News
Rochester Business Journal
2025-12-25
Rochester Business Journal
2025-12-19
Company data provided by crunchbase