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Kirby · 4 hours ago

Service Writer

Houston, TX

Full-time

Onsite

New Grad, Entry Level

Kirby is looking to hire a Service Writer for their Service Department at Thermo King of Houston. The role involves administrative support activities critical to the efficient operation of the organization, including customer interaction, work order management, and maintaining communication with service management.

Transportation/Trucking/Railroad

Growth Opportunities

Responsibilities

Assist with answering telephone and monitor lines on hold for prompt response time

Greet service customer with a positive attitude

Inspect new trucks and trailers when brought in for any damage before we log equipment in fill out check in form

If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form

Document customer complaints

Open work order

Maintain communication with service management on progress

Keep customers informed on progress of service jobs

Write up and prepare work orders for final review and invoicing get purchase orders for open accounts

Maintain a strong, personal commitment to the safety culture

All other duties as assigned

Qualification

Customer serviceProblem solvingAttention to detailMS Office proficiencyProfessionalismDependabilityTeam collaborationAdaptability

Required

High school diploma or general education degree (GED) or equivalent combination of education and experience

Ability to lift up to 25lbs

Ability to sit for long periods of time

Work in air-conditioned office, outside and workshop

Will be required on occasion to work more than 8 hours on one shift

Requires occasional bending, stooping, lifting and carrying

Reaching or handling with arms, hands and fingers

Manual dexterity sufficient to work with fingers (i.e. frequent typing)

Normal vision with or without corrective lenses

Demonstrates quality work through accuracy, thoroughness, and attention to detail

Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines

Strives to continuously build knowledge and skills and share expertise with others

Commitment to a standard of excellence in customer service

Shows adaptability by effectively responding to frequent change, delays, or unexpected events

Exhibits superior dependability by consistently arriving to work on time and as scheduled

Contributes to building a positive team environment through commitment, respect, and communication

Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability

Shows organizational support by consistently following policy and procedures

Ability to utilize desktop computer systems, hardware and operating systems (i.e. MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM)