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FMOL Health · 3 hours ago

Patient Access Representative - Ambulatory - Pediatric Development and Therapy Center

Baton Rouge, LA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

FMOL Health is seeking a Patient Access Representative for their Pediatric Development and Therapy Center. The role involves accurately registering patients, verifying insurance coverage, and ensuring a high-quality patient experience while working under close supervision.

Health Care

H1B Sponsor Likely

Responsibilities

Customer Service

Patients are courteously and appropriately advised of the collection and billing procedures and anticipated charges so as to assist patients in their understanding their liability and responsibility regarding their payment as evidenced by less than 5 complaints a year

All patients/families are courteously welcomed and greeted to the clinic as evidenced by lack of complaints

Questions & concerns from patients and/or family members are answered/addressed in an appropriate manner as evidenced by lack of customer complaints

Patients are informed of their rights and Advance Directives upon request

Patient and insurance information is accurately obtained and edited as necessary in the clinic's computer system, as evidenced by information is accurate at all times

Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class

Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect

Assists patients with access to government and community resources to enhance their access to health care services

Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner

Facilitates the patient's access to information including but not limited to MyChart access

Accurately updates patient records as needed

Accurately enters patient charges as necessary

Documentation related to patient referrals is accurately processed at all times

Patient appointments are scheduled and rescheduled appropriately as evidenced by effective patient flow through the clinic at all times

A variety of clerical duties (answer telephone calls, retrieve medical records, records data, type memorandums, etc.) are efficiently completed in a timely and efficient manner at all times

Current patient charts/files and appropriate information are accurately filed as evidenced by ease of the file retrieval process

Claim edits and denials are researched and discrepancies resolved within 2 days of notification

All information for completing the billing process, including charge information from the physician is researched and discrepancies resolved within 2 days of receipt

Charges are keyed and batches processed daily, and bank/deposit summary is prepared immediately after balancing payment to receipts

Diagnosis and procedures codes are reviewed for accuracy and data is entered into the system at point of service as evidenced by up-to-date records at all times

Patient payments for services rendered are verified and collected from patient 100% of the time

Account balances are verified, and the outstanding balance collected from patients and the daily cash fund reconciled daily

A general knowledge of the health plans, including co-pays, deductibles and co-insurance is maintained at all times

Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner

Meets site collection goals

Act as a backup for others in the clinic as needed

Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations

May provides training and orientation for other Team Members when assigned

Other duties as assigned

Qualification

EpicCustomer ServiceComputer LiteracyCritical ThinkingMulti-taskingProfessional Demeanor

Required

6 months experience in a customer service/front desk role or a graduate of a front office/medical office program

High School Diploma or Equivalent

Professional demeanor

Excellent customer service skills

Ability to multi-task

Critical thinking

Demonstrated computer literacy

Ability to learn and demonstrate proficiency in Epic during the introductory period

Preferred

Bachelor's degree may substitute for experience

Company

FMOL Health

FMOL Health is a bold, connected health system that delivers care that prioritizes people – every patient, every community, every time – while honoring the unique character of each market we serve.

Founded in 1984

Baton Rouge, Louisiana, USA

10001+ employees

https://fmolhs.org

H1B Sponsorship

FMOL Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (48)

2024 (30)

2023 (25)

2022 (36)