Government of Alberta · 2 weeks ago
Alberta Supports Coordinator- Talent Pool
Canada
Full-time
Remote
New Grad, Entry Level
$60K/yr - $78K/yrThe Government of Alberta is focused on providing supports for seniors, families, and communities through the Ministry of Assisted Living and Social Services. The Alberta Supports Coordinator will serve as the first point of contact for clients seeking social-based programs and services, assessing their needs and directing them to appropriate resources.
GovernmentGovTech
Responsibilities
Are you client focused? Do you enjoy working in a fast paced, client centered environment and want an opportunity to make a difference in the lives of others? If so, this position will be of interest to you
The Ministry of Assisted Living and Social Services is focused on service excellence within social-based programming and service delivery in Alberta
An Integrated Service Delivery (ISD) model has been created for Albertans to be able to access information and support for social -based programs and services via the Alberta Supports Contact Centre
The focus of the ISD model is to ensure consistent information and levels of services are delivered to clients regardless of the service delivery channel used
As an Alberta Supports Coordinator, you will champion this ISD model by working at the Alberta Supports Contact Centre
The Alberta Supports Coordinator is the first point of contact for Albertans accessing social-based programs and services
In this position, you will assess Albertans with varying circumstances and needs and determine the social-based programs and services suitable for them
To be successful in this role you will require excellent assessment, time management, communication and problem-solving skills combined with the ability to make sound decisions under short timelines
Must have strong computer skills and being proficient in Microsoft 365 is essential
Your ability to provide service excellence and de-escalate sensitive situations is also a requirement of this role
Qualification
Required
Two-year Diploma or Degree in a related field; no experience required; or equivalent as described below
Proficiency with keyboarding and computer systems (Microsoft 365) is required
Ability to provide service excellence and de-escalate sensitive situations
Excellent assessment, time management, communication and problem-solving skills combined with the ability to make sound decisions under short timelines
Preferred
1 year of related experience working with diverse populations, providing customer service excellence, assessing their needs and providing service direction is considered an asset
Experience with web-based computer systems (e.g. Compass, TOI, CCIS) is considered an asset
Experience with social based programs
Contact Centre experience is considered an asset
Experience in arranging supports for vulnerable individuals
Benefits
Public Service Pension Plan (PSPP)
Alberta Public Service Benefit Information
Professional learning and development
Positive workplace culture and work-life balance
Leadership and mentorship programs
Company
Government of Alberta
The Lieutenant Governor is the Queen's representative in Alberta.
Founded in 1905
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Patrick Fox
Outreach and Partnerships
Recent News
Globe and Mail
2026-01-23
2025-12-06
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