BrandsMart USA · 8 hours ago
PT - Customer Experience Representative
West Palm Beach, FL
Part-time
Onsite
New Grad, Entry Level
$14/hr - $14/hr
0+ years expBrandsMart is a leading Consumer Electronics and Appliance Retailer in the Southeast, and they are seeking a Customer Experience Representative. The CER will act as a liaison between various departments, handle customer inquiries, and provide solutions in the best interest of both the company and the customer.
Consumer ElectronicsConsumer GoodsFurnitureRetail
Responsibilities
Operate cash terminals and verify purchase price
Process payments
Clean and maintain cash office
Detect common signs of shop lifting, theft, and other security risks and promptly communicate potential problems to store management
Knowledge of BrandsMart USA return and exchange policies
Handle all customer inquiries quickly in a courteous and efficient manner
Must be able to provide a solution with minimum supervision
In specific locations, receive and document customer repairs. Prepare transfer forms to track merchandise and for safe transport to the BrandsMart Service Center
Handle incoming customer calls pertaining to customer inquiries quickly in a courteous and efficient manner
Assist customers with delivery related inquiries
Must be able to provide a solution with minimum supervision
Qualification
Required
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities to accurately perform the above requirements
Ability to read and write fluently in English (or another language as may be required) sufficiently to communicate with customers, read invoices, repair orders, faxed requests and similar written materials
Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of repairs and parts and quantities as may be required
Preferred
Prior retail and/or customer service experience is preferred
Benefits
Employee assistance program
Employee purchase program with exclusive discounts
Physical and financial well-being programs
401(k) plan with contribution matching
Paid time off, including vacation days, sick days, and holidays
Life and disability insurance
Medical, dental and vision insurance
Pay on Demand
Company
BrandsMart USA
BrandsMart USA is a retailer that offers appliances, furniture, and consumer electronics.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-02-23Acquired
Leadership Team
Vincent Visco
CIO / Sr. Vice President
Recent News
2025-08-25
Android Authority
2024-11-07
Company data provided by crunchbase