3 Day Blinds · 12 hours ago
Appointment Setter
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $18/hr3 Day Blinds is a national retailer and manufacturer of quality, custom-made window coverings. The Appointment Services Associate provides crucial support to customers and sales teams, ensuring a seamless appointment experience and fostering strong customer relationships.
ConsultingInterior DesignRetail
Responsibilities
Provide exceptional customer service to both internal and external clients, including the field-based sales team
Manage appointment reschedules, cancellation rescues, and overflow appointment call volume with professionalism and care
Maintain performance standards and adhere to departmental policies, consistently achieving Key Performance Indicators (KPIs)
Partner with leadership to identify training opportunities and share best practices across Appointment Services and Field Sales teams
Support executive, regional, and divisional sales leaders by facilitating communication, providing feedback, and promoting team collaboration
Identify and suggest improvements to Appointment Services processes to enhance operational efficiency and customer satisfaction
Resolve escalated issues with sound judgment and a customer-first approach
Participate in departmental or cross-functional projects focused on process improvement and service excellence
Manage high-volume email communication through the Appointment Services inbox
Exercise discretion and judgment in upward communication on organizational or team matters
All other duties as assigned
Qualification
Required
High school diploma or equivalent required
Proven customer service experience, ideally within a contact center environment
Excellent verbal and written communication skills
Strong computer skills and ability to manage multiple systems simultaneously
Capable of working independently and as part of a collaborative team
Demonstrated success in following processes and procedures to maintain consistency and quality
Effective communication
Customer and client focus
Strong organizational skills
Analytical problem-solving
Technical proficiency
Benefits
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts
Company
3 Day Blinds
3 day Blinds is an industrial design company that offers affordable blinds, shutters, shades, curtains, and drapes.
Founded in 1984
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-12-04Acquired
1998-03-13Private Equity
Leadership Team
Dan Williams
Chief Revenue Officer
Recent News
Company data provided by crunchbase