South Seas · 5 hours ago
Golf Operations Manager _ The Clutch
Captiva, FL
Part-time
Onsite
Mid LevelSouth Seas is a 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast, offering elevated coastal experiences. The Golf Operations Manager is responsible for delivering exceptional hospitality to guests while overseeing all aspects of golf operations, including staff management, budget control, and customer service.
HospitalityHotelResorts
Responsibilities
Present a professional image to members and guests while maintaining a respectable knowledge of the fundamentals of golf
Manage and maintain clean and well stocked Pro Shop
Answer phones and assist with tee times
Generate sales of Food & Beverage at Pro Shop
Perform cleaning and minor maintenance on golf carts while maintaining a clean and organized storage lot
Ability to provide Golf instruction (PGA Certification not necessary)
Assist Golf Course Maintenance staff with daily set-up and operational needs
Maintain equipment and logs and ensure adherence to SOPs to standardize the golf program
Build and maintain strong relationships with guests and owners to encourage repeat business
Ensure the team consistently provides exceptional customer service
Communicate safety protocols clearly to guests and staff
Mentor and lead the golf operations team
Participate in retail sales within the Golf Pro Shop, including merchandising and promotions
Learn and operate required point-of-sale systems
Develop and maintain accurate records of transactions, contracts, and confidential customer information
Oversee Clutch budget process, fiscal planning, rate setting, and expense control to achieve financial goals
Assist with marketing and promotional activities in collaboration with the Marketing Manager
Cross-promote participation in tournaments and coordinate events with other departments
Communicate operational issues directly to the Director of Golf & Horticulture
Qualification
Required
Valid driver's license (motor vehicle background check required)
Experience supervising and training a team
Alcohol Awareness Certification (will get certified at South Seas if not already certified)
Must be 18 years or older (to serve/sell alcohol in the state of Florida)
Fluent in English with strong written and verbal communication skills
Confident with administrative duties, including handling reservations and confirmations promptly
Proficient in Microsoft Office (Word, Excel) and email communication
Ability to handle confidential information responsibly
Strong attention to detail and ability to manage multiple tasks
Initiative and ability to anticipate operational needs
Friendly, service-oriented, and committed to guest satisfaction
Ability to work effectively in a fast-paced, high-pressure environment
Composure and professionalism under pressure
Strong listening and problem-solving skills for guest and coworker concerns
Ability to work independently and lead a team effectively
Ability to stand, walk, bend, and stoop for extended periods
Ability to lift up to 40 pounds
Must be able to work in varying weather conditions, including high temperatures and humidity
Ability to work in a fast-paced environment
Preferred
High school diploma or equivalent
Background in hotel, resort, or related hospitality industry
Golf industry experience, including personnel management and retail operations
Previous guest service experience
Benefits
Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4%
Commuter and Company-paid Toll Programs
Complimentary Shift Meal
Company
South Seas
Unwind and reconnect at the reimagined South Seas.
Founded in 1972
201-500 employees
Funding
Current Stage
Growth StageRecent News
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