Restaurant Associates · 8 hours ago
Director of Business Strategy & Client Relations
New York, NY
Full-time
Onsite
Director/Executive
$150K/yr - $220K/yrRestaurant Associates is the industry's leading provider of dining and event catering, seeking a dynamic Director of Business Strategy & Client Relations. This role is responsible for driving client satisfaction and business growth, while blending client engagement, strategic planning, and innovation to enhance service delivery.
EducationFood and BeverageTravel
Responsibilities
Driving client satisfaction, retention, and business growth across a premier portfolio
Blending client engagement, business development, strategic planning, and innovation to elevate service delivery
Ensuring operational excellence and strengthening client partnerships
Identifying opportunities to enhance services through market insights and emerging trends
Contributing to new business pursuits, regional training initiatives, and R&D efforts
Engaging directly with clients through site visits, quarterly business reviews, custom presentations, and ongoing communication
Coordinating annual client expos to highlight industry trends and bring fresh ideas to client partners
Supporting the management of client relations and retention portfolios with a focus on quality, service, innovation, and value
Identifying opportunities to improve satisfaction and strengthen long-term partnerships
Playing a key role in rebids, contract renewals, and new business proposals
Ensuring that submissions and financial proformas align with both client needs and company goals
Delivering QBRs consistently and developing evaluation plans for accounts nearing contract expiration
Collaborating with Operations, Finance, Marketing, Culinary, and Wellness teams to build comprehensive retention strategies
Monitoring industry trends, emerging concepts, and market expectations
Partnering with internal teams to create forward-thinking programs that anticipate client and consumer needs
Leading regional training sessions to guide operators on best practices in relationship building, communication, and service excellence
Qualification
Required
BA or BS degree
Previous district-level management experience in a multi-brand food service or retail-food service organization
Demonstrated success managing multiple client relationships
Experience in strategic planning
Experience in proposal development
Ability to interpret financial data
Proficiency in Microsoft Office Suite
Excellent verbal and written communication skills
Exceptional communication and listening skills
Creativity in problem-solving
Strong relationship-building capabilities
Ability to collaborate effectively across teams
Genuine hospitality mindset
Sales and marketing awareness
Familiarity with market trends
Strong financial acumen
Confidence in contract negotiation
Understanding of WITY (Whatever It Takes for Yes)
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Restaurant Associates
Restaurant Associates is a premium food providing service to museums art performing centre educational institutions
Founded in 1953
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ed Brown
Chief Executive Officer
Recent News
EIN Presswire
2025-08-20
Crain's New York Business
2025-08-19
Company data provided by crunchbase