Ricoh USA, Inc. · 1 month ago
Administrator, Order Support
Duluth, GA, United States
Full-time
Onsite
Mid Level
3+ years expRicoh USA, Inc. is an integrated solutions provider that connects people and technology. The Order Administrator supports the Sales organization by managing the entire order lifecycle, ensuring accuracy and timely progression of orders while delivering excellent customer service.
ConsultingDocument PreparationInformation Technology
Responsibilities
Receive and process sales orders, ensuring accuracy and completeness of data and documentation
Validate pricing, product details, and contract terms; follow up on modifications to maintain billing accuracy
Maximize order processing efficiency to meet delivery and invoicing timelines
Monitor and manage orders in Oracle from booking through delivery, invoicing, and funding
Provide status updates to Sales and run/reconcile Order Management reports
Act as liaison for funding questions and lease escalations; resolve invoicing disputes and initiate credit memos as needed
Ensure all transactions are billable and fundable prior to installation
Collaborate with internal teams to prevent delays and mitigate month-to-month order roll
Assist with training new employees and support team members with complex orders
Perform other duties as assigned
Qualification
Required
Associate degree or equivalent business experience required; bachelor's degree preferred
3–5 years of experience in sales support, customer service, operations, or finance
Experience managing multiple priorities in a fast-paced environment
Proficiency in Microsoft Office (Excel, PowerPoint, Word); advanced Excel skills preferred
Strong organizational, analytical, and communication skills
Ability to work collaboratively with Sales and cross-functional teams
Accurate typing and data entry skills
Preferred
Bachelor's degree preferred
Advanced Excel skills preferred
Oracle experience preferred
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
Ricoh USA, Inc.
At Ricoh, we bring people, processes, and technology together to make information work for you.
10001+ employees
H1B Sponsorship
Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (8)
2023 (7)
2022 (16)
2021 (13)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Sourabh Jha
Principal Strategist to CEO, Strategic Planning, Analytics and Intelligence
Karen Allman
VP, Technology Portfolio and Partner Management
Recent News
2025-05-06
Company data provided by crunchbase