NPW Companies · 2 weeks ago
Customer Service Representative-Automotive Parts
Hialeah, FL
Full-time
Onsite
New Grad, Entry Level
$18/hr - $22/hrNPW Companies is a leading provider in the automotive industry, seeking a dynamic and experienced Customer Service Representative to join their team. The role involves assisting customers through various communication channels, managing orders and returns, and ensuring customer satisfaction while supporting sales efforts.
AutomotiveWarehousing
Responsibilities
Respond to customer inquiries via the web, email, and telephone
Provide ongoing phone support to customers throughout the shift
Proactively follow up with customers to ensure timely resolution and a positive customer experience
Demonstrate strong customer service skills and interact well with customers
Maintain positive customer relations by greeting and acknowledging each customer
Display automotive parts and repair knowledge to adequately assist customers
Process customer return requests by reviewing, issuing authorizations and ensuring returns by following company policy and procedure
Establish and grow relationships with existing clients through excellent service and increased orders
Assist with new customer account setup
Investigate and resolve overage and shortage issues
Communicate effectively and work with other departments and locations to meet customer needs
Report job issues to the supervisor and work effectively as a team player
Maintain productivity standards as outlined
Handle and maintain company equipment responsibly
Keep your work area clean and organized
Observe all safety guidelines set forth by NPW
Additional duties as assigned by manager
Qualification
Required
Previous customer service experience preferred
Proficient in a Windows software environment
Demonstrate professionalism and courtesy on the phone
Excellent written and verbal communication skills
Strong ability to resolve issues and handle complaints effectively
Empathy, active listening, and teamwork skills
Knowledge of automotive parts and repair processes
Occasionally lift and/or move up to twenty (20) pounds unassisted
Occasionally lift and/or move up to fifty (50) pounds unassisted
Regularly required to read, talk, listen, sit, and stand
Occasionally required to walk, bend at waist and knees, use hands and reach with arms
Benefits
Paid Time Off
Health Benefits
Employee Purchase Program
Weekly pay
401K
Advancement Opportunities
Company
NPW Companies
100% Auto Parts Wholesale. Both Performance and Traditional Parts and Lines.
Founded in 1969
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Pacey
Chief Executive Officer
Company data provided by crunchbase