Newtown Savings Bank · 5 months ago
Teller - Church Hill
Newtown, CT
Full-time
Onsite
New Grad, Entry LevelNewtown Savings Bank is seeking a positive, high-energy individual for the role of Teller at their Church Hill branch. The position involves providing excellent customer service, processing transactions, and generating leads for banking relationships.
Financial Services
Responsibilities
Provide prompt and courteous service to all external and internal customers. Courteously resolve customer complaints or properly refer them to Management as needed. Use courteous telephone etiquette when answering, transferring, and calling customers. Be proactive in the greeting of lobby customers to provide excellent customer service. Create welcoming customer friendly environment
Proactively offer solutions and be willing to solicit new business from customers and potential customers by uncovering needs, identifying solutions, and making the appropriate recommendations. Promote the complete line of deposit products and related services to customers in an effort to reach defined goals and enhance profitability. Accurately respond to customer inquiries and identify new sales opportunities. Refer customers to the appropriate sales representative, Commercial Lending, Mortgage and Newtown Investment Solutions as appropriate
Perform daily customer transactions within authority limits. Process all customer transactions in accordance with Bank policy and procedure; receive supervisor approval for those outside authority level
Perform basic customer maintenances such as address changes, check ordering, and other customer and account information changes
Assist Branch Management with certain administrative duties as required including, but not limited to ATM balancing, night drop processing, branch balancing, and other daily branch operations as needed
Adhere to weekly staff schedule. Support Branch Management in creating and maintaining an environment where employees feel engaged, supported and valued
Maintain knowledge and follow all CIP, BSA, AML and OFAC requirements, as set forth in the Bank’s policies, procedures and programs. Complete all compliance requirements by scheduled deadlines
Support the Bank’s Mission Statement, Vision Statement and demonstrate the Bank’s core values
Meet the Bank’s volunteer specifications and be involved in community activities as necessary
Qualification
Required
High School diploma or equivalent
Strong customer service skills required
Must be able to communicate effectively while interacting with internal and external customers in person, on the telephone or in writing
Ability to apply common sense understanding to carry out functions furnished in written form or oral form
Ability to perform a variety of duties without loss of efficiency or composure
Ability to multi-task as well as to perform repetitive work according to set procedures and meet deadlines
Ability to perform well under pressure
Be task oriented, organized and work well in team environment
Must have the ability to listen well and follow instructions, as well as to receive guidance and supervision, and follow work rules and procedures
Required to work weekends and may be required to work extended hours and regular, reliable attendance is critical
Preferred
Customer service experience preferred
Sales experience preferred
Benefits
Generous 401(k)
Medical benefits
Paid time off
Short- and long-term disability programs
Company
Newtown Savings Bank
Newtown Savings Bank is a company that specializes in cash management services.
Founded in 1855
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Trentacosta
President & CEO
Ken Weinstein
President and CEO
Company data provided by crunchbase