H2 Performance Consulting · 3 weeks ago
Service Desk Support Specialist I
Washington, DC
Full-time
Onsite
Mid Level
3+ years expH2 Performance Consulting is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division within Headquarters Marine Corps. The role involves providing Tier 1 Service Desk Support for various applications, including troubleshooting, ticket management, and user education.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Answering phones and entering initial ticket information
Helping to resolve simple issues
Providing password resets and account unlocks as needed
Providing basic troubleshooting and problem resolution for supported applications
Providing ticket escalation to Tier 2 technical support technicians
Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training
Develop a FAQs and Knowledge Base (KB) documenting basic issues providing guidelines for routine troubleshooting and assisting in the education of end users
Qualification
Required
High School or equivalent diploma
Three (3) years' IT related experience
Two (2) year's experience in Service Desk Tier 1 Support
CompTIA Security+ CE
Experience with Remedy Helpdesk systems
Must have a DoD Final Secret Security Clearance
Preferred
Experience with SharePoint Requests for Services (RFS) application
Company
H2 Performance Consulting
H2 Performance Consulting (H2) Corporation, a Certified ISO 20000 company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Holly B. Smith
Owner
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