Hunter Agriculture · 2 weeks ago
Senior Customer Service Coordinator
San Marcos, California, United States
Full-time
Onsite
Senior Level
$25/hr - $30/hr
5+ years expHunter Agriculture is a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. The Senior Customer Service Coordinator is responsible for providing administrative and operational support to various teams, ensuring customer satisfaction through effective order management and complaint resolution.
AgricultureFarmingManufacturing
Responsibilities
Coordinates the customer quote process, contracts pricing and customer program information. Updates pricing within the computer system
Responsible for moving orders through the entire order cycle
Works with customers and the Finance team to obtain credit reference, establish payment terms, and to issue credits when necessary
Investigates customer complaints and collaborates with the Sales and Customer Service teams to resolve the issue in a timely manner
Completes and processes all administrative forms related to customer service. Creates and maintains sales
Continually develops and improves customer service processes to ensure the highest level of customer satisfaction
Works with customers providing monthly AR statements and assists finance with collections
Creates and resolves Customer Complaints and RMA’s
Responsible for distributing weekly Customer Complaints and RMA reporting to the Leadership Team
Works closely with accounting by researching and providing detailed documentation for RMA’s
Qualification
Required
High school diploma or equivalent
Minimum 5 years of customer service experience
The ability to maintain and develop customer relationships and deliver excellent customer service
Excellent written and verbal communication skills and the ability to interact with people at various levels across the organization
Proficient computer knowledge; including strong proficiency in Microsoft Office programs
Ability to analyze reports and use data for planning, communication, decision-making, and problem analysis
Strong attention to detail, excellent analytical and organizational skills, and ability to meet deadlines
Flexibility and the ability to adapt to changing organizational needs
Preferred
Verbal and written communication skills in Spanish preferred
Knowledge of credit allocations and collections preferred
Experience with international supply chains and logistics preferred
Benefits
Amazing corporate culture - we walk the walk when it comes to our values!
Beautiful 20 acre park like campus with creek and walking trails
On site wellness center with personal training, fitness classes and massage
FUN company events!
Company donation matching and volunteer rewards
Career development opportunities and profit sharing bonus
Company
Hunter Agriculture
Hunter® Agricultural Irrigation is the leading designer and manufacturer of quality Senninger® irrigation solutions for agricultural, horticultural, and industrial applications.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Google Patent
2025-05-18
Google Patent
2025-04-06
2025-02-17
Company data provided by crunchbase