Motive Companies · 2 days ago
Customer Care Associate
Cerritos, CA
Full-time
Onsite
Entry Level
$19/hr - $20/hr
1+ years expMotive Companies is seeking a customer-focused professional for the role of Customer Care Associate. This position involves processing customer orders, resolving inquiries, and supporting a high-volume order environment while delivering exceptional service.
Environmental ConsultingIndustrialRenewable Energy
Responsibilities
Research and resolve customer inquiries
Interact with customers to provide information related to products, services, orders, returns, and claims
Most inquiries require a response with resolution within two business days to customers, sales representatives, and internal teams
Collaborate with sales, accounting, and shipping departments to process requests, confirm orders, obtain payment information, and complete required documentation
Respond to customer questions efficiently using active listening, personalization, and a value-added approach
Build and maintain relationships with customers and internal partners to drive loyalty and retention. Manage assigned accounts and review performance
Provide timely updates to leadership regarding order status, shipping issues, and backorders
Provide limited front desk support when needed, including greeting visitors, routing calls, and handling administrative tasks
Participate in trade shows and showroom setups and engage with customers face-to-face
Operate as a team player and collaborate to drive long-term customer satisfaction and organizational success
Qualification
Required
High school diploma or equivalent
Minimum of one year of office-based customer service experience
Bilingual Spanish required
Strong verbal and written communication skills
Highly detail oriented and task focused
Proficient in Microsoft Office, particularly Excel and Outlook
Strong initiative with a problem-solving mindset
Quick learner who adapts well to change and new systems or processes
Team-oriented with a desire to contribute to a growing organization
Preferred
Associate degree or higher
Three or more years of office-based customer service experience
Company
Motive Companies
Motive Companies is a provider of renewable energy and infrastructure solutions for industrial and commercial applications.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
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