Serviam Care Network · 5 days ago
Vice President of Client Success
Kansas City, MO
Full-time
Onsite
Director/Executive
10+ years expCatalyst Senior Living Solutions is transforming the way senior living operators manage leads and support families. They are seeking a Vice President of Client Success to lead and scale their client experience strategy, ensuring long-term retention and growth while building strong relationships with clients.
Information TechnologySoftwareWeb Development
Responsibilities
Own the overall health, satisfaction, and retention of Catalyst client accounts
Build and maintain strong, trusted relationships with client executives
Establish review cadences, dashboards, and KPIs to proactively manage performance and risk
Drive renewals, retention, and expansion across all Catalyst service offerings
Identify opportunities to deepen client partnerships and expand value
Partner with Finance and Operations to track renewals, lifetime value, and growth
Design, implement, and continuously refine Catalyst’s Client Success Playbook
Establish clear processes, expectations, and performance standards
Ensure consistent execution, documentation, and accountability across the team
Partner with Sales during pre-sales engagements to clearly articulate value and delivery confidence
Participate in key prospect conversations as needed
Ensure seamless transitions from sales to delivery
Lead and support a small, high-performing team with a hands-on and supportive leadership style
Provide clear guidance, feedback, and development opportunities
Foster a culture of ownership, structure, and pride in work
Translate client insights into actionable input for Operations, Product, and Marketing
Advocate for client needs at the executive level using data and experience
Qualification
Required
10+ years of experience in Client Success, Account Management, or Customer Operations
Proven success building and scaling structured client success functions
Strong analytical mindset with experience using metrics and dashboards
Executive presence with clear, thoughtful communication skills
Willingness to travel as needed
Preferred
Experience in B2B services; healthcare or services-based organizations preferred
Benefits
Operate with meaningful autonomy and influence
Build scalable systems that drive real, measurable outcomes
Work in a fast-growing, mission-driven organization
Be recognized and rewarded for impact and execution
Continue learning, growing, and taking on new challenges
Company
Serviam Care Network
How well is America caring for seniors? We often ask ourselves and others in the senior care industry this question.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Curana Health
2023-05-01Corporate Round
Leadership Team
Tim Donnelly
Chief Executive Officer
Tom Goldman
CEO
Company data provided by crunchbase