Grand Reserve at The Meritage · 3 days ago
Banquets - Event Manager
Napa, CA
Full-time
Onsite
Entry, Mid Level
2+ years expGrand Reserve at The Meritage is seeking an Events Manager to serve as the primary point of contact for assigned event business. This role involves coordinating customer vision, budget, and property resources to deliver exceptional events while maximizing revenue opportunities and ensuring guest satisfaction.
Hospitality
Responsibilities
Consults with clients to assess event objectives, preferences, and requirements, offering creative solutions for event design, menus, equipment, and setup
Anticipates client needs to ensure flawless event execution and a high-quality guest experience
Identifies and executes cross-selling and up-selling opportunities to enhance revenue and event value
Conducts site inspections and client presentations to effectively showcase the property’s offerings
Builds long-term relationships and actively pursues repeat and future business
Prepares, executes, and manages written sales agreements for meetings, conventions, corporate, and social events
Creates and maintains detailed Banquet Event Orders (BEOs) outlining all event specifications, including setup, menus, beverage selections, and timelines
Communicates consistently with clients to confirm accuracy and finalize event details
Produces comprehensive event resumes for operational departments
Communicates event details to all relevant departments to ensure alignment and service excellence
Attends and oversees events to ensure client satisfaction and operational success
Collaborates closely with the banquet and operations teams to resolve issues quickly and effectively
Adheres to all safety policies and procedures and takes immediate action when safety concerns arise
Wears appropriate footwear (closed-toe and heel; slip-resistant footwear recommended or required)
Maintains consistent attendance and punctuality as an essential function of the role
Maintains accurate, organized, and up-to-date client files and sales documentation
Responds promptly and professionally to client inquiries and requests
Resolves guest concerns within scope of authority and escalates issues as needed
Reports unusual incidents or circumstances to management or security as appropriate
Qualification
Required
High school diploma or GED required
Minimum of two years' experience in event planning, catering, convention services, or banquets
Strong sales, negotiation, and closing skills with demonstrated ability to upsell services
Ability to participate in forecasting and budgeting processes
Proficiency in MS Office and ability to learn hotel-specific systems
Excellent verbal and written communication skills with a strong attention to detail
Ability to manage multiple priorities, solve problems, and remain calm in high-pressure situations
Professional demeanor with a strong commitment to guest satisfaction and confidentiality
Ability to read, write, speak, and understand English
Flexibility to work varying schedules, including weekends, holidays, and alternate shifts
Regularly stands and walks for extended periods; works at a fast pace in dynamic environments
Occasionally lifts or assists with moving items weighing up to 50 pounds
Requires visual acuity for computer use and review of contracts and event materials
Preferred
Bachelor's degree in Hospitality Management preferred
Experience with menu planning and food and wine pairing preferred
Creative aptitude for event design, menus, and innovative guest experiences
Working knowledge of current audio/visual technology and event equipment
Company
Grand Reserve at The Meritage
Nestled amongst the rolling hills of Napa, Grand Reserve at The Meritage ushers in a new way to see and do Wine Country.
Founded in 2018Napa, California
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase