William Newton Hospital · 1 day ago
Director- Patient Financial Services
William Newton Hospital is seeking a Director of Patient Financial Services to supervise and coordinate activities related to patient accounting. The role involves ensuring accurate billing, managing departmental operations, and maintaining compliance with financial regulations.
Responsibilities
Supervises and coordinates activities of workers engaged in calculating, posting, and verifying duties to obtain and record financial data for use in maintaining accounting and statistical records
Demonstrates the ability to direct and coordinate the patient accounting function in order to consistently produce accurate bills which are paid in a timely manner
Monitors activities continually with collection agencies, insurance companies, Admissions, Medical Records, Information Systems, patients and physicians; coordinates operation and recommends corrective action, as appropriate
Effectively utilizes and understands the departmental computer system in order to realize its optimal potential and to be able to evaluate and answer staff member questions regarding the mechanics of the system
Demonstrates tact and diplomacy when setting patient accounts and responding to physicians requests to discount patient bills; follows established facility guidelines
Works effectively with auditors in locating various patient bills as required; demonstrates cooperation and responsiveness
Maintains a current awareness of third-party reimbursement regulations and contractual arrangements with HMOs and PPOs
Promotes good staffing practices by maximizing the utilization of human resources; forecasts and anticipates the personnel needs of the Department with regard to fluctuations in the projected workload; holds staffing at a functional minimum; effectively employs part-time help
Organizes the Department in a manner that is consistently responsible to patient/customer needs
Consistently demonstrates good organizational skills in the routine accumulation of statistical information and reports it to the Chief Financial Officer (CFO) in an accurate and timely manner
Effectively coordinates the Patient Accounts function with Accounts Receivable, Registration, HIM and Nursing departments on a routine basis
Effectively maintains all required records for the Department; demonstrates good organizational skills
Continually works toward establishing an environment within the department which reduces the paper shuffle through increased use of computer technology and more effective methods of activity consolidation
Demonstrates the ability to devise more efficient methods and systems for getting the work done in the Department; reduces the use of time and effort to an effective minimum; institutes change in techniques and procedures as necessary
Strive to achieve Organizational and Department goals
Verify AIDET quarterly, round on staff and send thank you notes monthly
Qualification
Required
Supervises and coordinates activities of workers engaged in calculating, posting, and verifying duties to obtain and record financial data for use in maintaining accounting and statistical records
Supervises workers in the Business Office and Central Scheduling and works closely with those Supervisors to lead department as necessary
Compiles composite reports from individual reports of subordinates required by management of government agencies
Determines work procedures, prepares work schedules, and expedites work flow
Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures
Demonstrates the ability to direct and coordinate the patient accounting function in order to consistently produce accurate bills which are paid in a timely manner
Monitors activities continually with collection agencies, insurance companies, Admissions, Medical Records, Information Systems, patients and physicians; coordinates operation and recommends corrective action, as appropriate
Effectively utilizes and understands the departmental computer system in order to realize its optimal potential and to be able to evaluate and answer staff member questions regarding the mechanics of the system
Demonstrates tact and diplomacy when setting patient accounts and responding to physicians requests to discount patient bills; follows established facility guidelines
Works effectively with auditors in locating various patient bills as required; demonstrates cooperation and responsiveness
Maintains a current awareness of third-party reimbursement regulations and contractual arrangements with HMOs and PPOs
Promotes good staffing practices by maximizing the utilization of human resources; forecasts and anticipates the personnel needs of the Department with regard to fluctuations in the projected workload; holds staffing at a functional minimum; effectively employs part-time help
Organizes the Department in a manner that is consistently responsible to patient/customer needs
Consistently demonstrates good organizational skills in the routine accumulation of statistical information and reports it to the Chief Financial Officer (CFO) in an accurate and timely manner
Effectively coordinates the Patient Accounts function with Accounts Receivable, Registration, HIM and Nursing departments on a routine basis
Effectively maintains all required records for the Department; demonstrates good organizational skills
Continually works toward establishing an environment within the department which reduces the paper shuffle through increased use of computer technology and more effective methods of activity consolidation
Demonstrates the ability to devise more efficient methods and systems for getting the work done in the Department; reduces the use of time and effort to an effective minimum; institutes change in techniques and procedures as necessary
Strive to achieve Organizational and Department goals
Verify AIDET quarterly, round on staff and send thank you notes monthly
Adheres to dress code standards; appearance is neat and clean
Completes annual educational requirements
Maintains regulatory requirements, including all state, federal and CMS regulations
Maintains and ensures patient confidentiality at all times
Reports to work on time and as scheduled
Wears identification while on duty
Attends annual Hospital Review and Department in-services as scheduled
Actively participates in the Departments Continuous Quality Improvement (CQI) activities, attend committee and management meetings, as appropriate
Ensures confidentiality of patients records
Communicates the mission, ethics and goals of the Hospital, adheres to the Standards of Performance
Works at maintaining a good rapport and a cooperative working relationship with physicians, departments and staff
Represents the organization in a positive and professional manner
Ensures compliance with policies and procedures regarding department operations, fire, safety and infection control
Company
William Newton Hospital
William Newton Hospital is a not-for-profit community general hospital dedicated to providing safe and quality patient care.