ConsultNet Technology Services and Solutions · 2 weeks ago
Service Manager
Indianapolis, IN
Full-time
Onsite
Mid, Senior Level
$85K/yr - $95K/yrConsultNet Technology Services and Solutions is a premier national provider of technology talent and solutions. The Service Manager is responsible for leading the local Service Office and Field Operations teams, ensuring efficient completion of resident service requests while promoting customer service excellence and operational effectiveness.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Ensure all service operations prioritize safety by following company policies, maintaining compliance with OSHA and all health regulations, while fostering a safety-first culture through protocol adherence, PPE use, incident response, and ongoing training
Monitor and enforce fleet safety standards, ensuring safe driving practices and compliance with vehicle policies
Ensure timely, high-quality completion of service requests with a focus on resident satisfaction, service efficiency, and asset integrity, while monitoring response times to address concerns quickly and effectively
Oversee service teams and vendors, providing leadership, training, and accountability to ensure high performance, adherence to policies, professionalism, and customer service excellence
Track and report key performance metrics, including service efficiency, resident satisfaction, budget adherence, and vendor performance
Optimize daily operations, ensure service requests, preventive maintenance, and property inspections are completed efficiently and meet company standards
Manage service-related budgets, overseeing work order costs, fleet expenses, materials, and vendor services while maintaining cost control
Oversee and manage vendor relationships, approving service requests, ensuring compliance, and holding vendors accountable for quality work
Conduct field inspection to assess asset conditions, resident experience, team performance, and safety compliance
Identify and implement continuous improvement strategies to enhance service delivery, operational efficiency, and asset management
Collaborate with leadership to align service department goals with overall business objectives and drive operational excellence
Additional duties may be assigned as needed
Qualification
Required
Experience in leading service operations and field teams
Knowledge of OSHA and health regulations
Ability to monitor and enforce safety standards
Experience in managing service-related budgets
Strong leadership and training skills
Ability to track and report key performance metrics
Experience in vendor management and relationship building
Ability to implement continuous improvement strategies
Strong communication skills for interaction with residents, vendors, and internal teams
Flexibility to work evenings and weekends as needed
Ability to conduct field inspections and assess property conditions
Benefits
10% Bonus
Benefits
Company
ConsultNet Technology Services and Solutions
ConsultNet is a talent solutions company that helps businesses solve complex challenges by integrating talent, technology, and scalable delivery models.
Founded in 1996
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Marnie Nuttall
Chief Financial Officer
Company data provided by crunchbase