TalentBurst, an Inc 5000 company · 1 month ago
Help Desk Analyst | Onsite
Machias, ME
Full-time
Onsite
New Grad, Entry Level
$27.22/hr - $27.22/hrTalentBurst, an Inc 5000 company, is seeking a Help Desk Analyst to provide technical support in courtroom settings. The role involves assisting with technology in courtrooms, including desktop and laptop support, audiovisual equipment, and general technology for Judicial Branch employees and attendees.
RecruitingStaffing Agency
Responsibilities
Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of: Desktops / Laptops of various operating systems, Printers and Scanners, Audio / Video equipment use and setup, User VOIP desk-sets, Document Camera, Audio listening equipment, General presentation software
May be asked to host remote video proceedings in special circumstances
Must be able to diagnose and fix tier 1 computer issues
Assists with help desk tier 1 trouble tickets
Participates in the development of the Judicial Branch technical plans and coordinates activities with Client members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues
Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state
Supports hardware (e.g. Mixer) and software used to take an electronic record
Helps ensure that all information systems operate in a secure, reliable manner
Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status
Assists in drafting and documenting department and operational procedures
Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology
Assists with presenting information technology training to both individual employees and groups of employees at the Judicial Branch
Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc
Performs other duties as required
Significant amount of reimbursed in-state travel required
Qualification
Required
Experience with and supporting videoconferencing equipment and audiovisual equipment
Basic working knowledge of audio equipment
Experience diagnosing and fixing tier 1 computer issues
Ability to work in high stress environments required
Must have and maintain a valid driver's license
Ability to communicate in layman terms to users
Ability to learn and retain technical training
Ability to plan, prioritize, and complete varied and competing work assignments
Ability to work with modern audio/video/computer equipment and technologies
Outstanding communication and people skills
Excellent time management skills
Excellent customer service skills
Ability to see a project through completion
Excellent problem-solving abilities and creative thinking abilities
Knowledge of outdated, current, and upcoming technology equipment and software
Preferred
Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.)
Benefits
Mileage will be reimbursed.
Company
TalentBurst, an Inc 5000 company
Founded in 2002, TalentBurst is an MBE and JCC certified firm that provides award winning solutions globally.
Founded in 2002
1001-5000 employees
H1B Sponsorship
TalentBurst, an Inc 5000 company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (7)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Jamie Jacobs (she/her)
Sr Vice President of Strategic Partnerships and DE&I/ESG Council
Recent News
2025-11-19
Seattle TechFlash
2025-04-17
Company data provided by crunchbase