Menno Haven · 3 months ago
Resident Support Specialist - Tech Bar
Chambersburg, PA
Part-time
Onsite
New Grad, Entry LevelMenno Haven is an organization focused on nurturing the human spirit and providing excellent service. They are seeking a Resident Support Specialist for their Tech Bar, responsible for delivering technical support to residents, diagnosing hardware and software issues, and ensuring optimal system performance.
Assisted LivingElder CareHealth CareNon ProfitNursing and Residential CareRehabilitationRetirement
Responsibilities
Providing technical support to residents in an efficient and accurate manner
Serving as a front-line representative of Menno Haven and the Technology Operations department
Assisting with basic technical issues across assigned areas
Diagnosing and troubleshooting hardware and software problems to ensure optimal system performance and resident satisfaction
Working evenings and weekends to support resident needs and events
Qualification
Required
Strong customer service skills and a pleasant demeanor
Excellent interpersonal and communication skills
Knowledge of mobile phones, tablets, and laptops
Ability to work patiently and effectively with customers to resolve technical issues
Ability to be available to work Nights and Weekends as required
Ability to troubleshoot hardware components and peripheral devices on the network
Ability to diagnose and resolve software issues on troubleshoot software on networked devices
Ability to connect devices to wired and wireless networks
Preferred
High school diploma or GED equivalent
Knowledge of Microsoft Windows, MacOS, iOS, and Android
Benefits
Excellent Health, Dental and Vision plans
Group Life Insurance – 100% company paid
Pet Insurance
Employee Assistance Program
Generous PTO.
403(b) Retirement Plan
Company
Menno Haven
Menno Haven is a retirement community.
Founded in 1964
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Fritz
Chief Financial Officer
Roger Beins
Chief Operating Officer
Company data provided by crunchbase