Weiler Abrasives Group · 3 weeks ago
Customer Solution Specialist (CSS) - Hybrid Schedule Eligible
United, PA
Full-time
Hybrid
Entry Level
2+ years expWeiler Abrasives Group has been a leader in creating value-enhancing solutions for various industrial needs for four generations. The Customer Solution Specialist is responsible for providing customers with a hassle-free experience related to orders and inquiries while building strong relationships to drive team goals and support continuous improvement efforts.
Consumer Goods
Responsibilities
Handle all customer needs in a timely and professional manner. This includes, but is not limited to, entering orders, answering phones, responding to emails timely, requests for quotes, material return authorizations, issuing credits, expediting orders, and providing product information
Enter all orders accurately and timely to achieve team goals
Document customer interactions accurately and completely in CRM
Build and maintain strong relationships with distributors
Adhere to department work instructions and processes
Maintain product and professional knowledge by attending trainings and by reviewing relevant materials
Qualification
Required
High School diploma
Minimum of two years Customer Service experience
Excellent Verbal/Written Communication and Interpersonal Skills
Problem Solving and Logic Skills
Time management and organizational skills
Attention to detail
Ability to work both independently and as a member of a team
Proficiency using Microsoft office products
Company
Weiler Abrasives Group
If you think Weiler is an old fashioned company nestled in the beautiful Pocono Mountains of Pennsylvania, you would only be half right.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Arjang (AJ) Roshan
Chief Executive Officer - Non-independent Director
Chris Weiler
CEO Weiler Abrasives Group
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