VCA Animal Hospitals · 9 hours ago
Client Service Representative
Centreville, VA
Full-time
Onsite
New Grad, Entry LevelVCA Animal Hospitals is dedicated to providing exceptional care for pets and outstanding service for their owners. They are seeking an experienced Client Service Representative who will be the first impression for clients, ensuring a welcoming environment and facilitating smooth operations in the hospital.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Greet clients and pets with warmth and professionalism, setting a welcoming tone from the moment they arrive
Answer phones, schedule and confirm appointments, and help guide clients through their visit
Make outbound calls for follow-ups and connect with prospective clients
Clearly present and explain services and fees while processing payments
Assist clients with products, prescriptions, and services that support their pets’ care
Educate pet owners on general pet care topics such as flea & tick prevention, heartworm prevention, and basic husbandry
Maintain accurate medical records, charts, and correspondence
Help keep our hospital clean, organized, and comfortable for clients, patients, and staff
Qualification
Required
Experience as a Client Service Representative (CSR)
Friendly, organized, detail-oriented professional
Ability to thrive in a fast-paced environment
Pride in delivering outstanding customer service
Ability to greet clients and pets with warmth and professionalism
Ability to answer phones, schedule and confirm appointments
Ability to make outbound calls for follow-ups
Ability to clearly present and explain services and fees while processing payments
Ability to assist clients with products, prescriptions, and services that support their pets' care
Ability to educate pet owners on general pet care topics such as flea & tick prevention, heartworm prevention, and basic husbandry
Ability to maintain accurate medical records, charts, and correspondence
Ability to help keep the hospital clean, organized, and comfortable for clients, patients, and staff
Benefits
Medical and dental benefits for eligible employees
Generous personal pet care discounts
Comprehensive benefits package, including medical, dental, vision and paid vacation/sick days
401(k)
Generous employee pet discounts
Company
VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
Founded in 1986
10001+ employees
H1B Sponsorship
VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Trevor Adams, CPA, CGMA
Chief Financial Officer
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
Recent News
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