International Workplace Group plc · 5 months ago
Collections Associate
Addison, TX
Full-time
Hybrid
New Grad, Entry LevelInternational Workplace Group plc is a company focused on redefining the way people work and is committed to sustainability. They are seeking a Collections Associate who will be responsible for contacting customers to collect outstanding debts, resolving disputes, negotiating payment plans, and engaging with external debt collection agencies.
CommercialVirtual Workforce
Responsibilities
Make calls and send emails to customers to get them to pay their outstanding debt
Collect payments from customers
Resolve disputes
Negotiate payment plans and settlement agreements
Explain IWG payment policies to customers
Investigate cases for small claims against non-paying customers
Engage and support external debt collection agencies
Take responsibility to bring all cases in the portfolio to a conclusion
Track case status and ensure all systems are updated
Perform other duties and projects as assigned
Qualification
Required
Excellent communication skills
Determination and resilience
Previous experience in a credit control or phone-based customer service job
Good negotiation skills, able to think quickly and handle objections
Resilient and able to stay calm when under pressure
Excellent attention to detail, completes all tasks
Ability to work proactively and use your own initiative
Preferred
Bilingual Spanish candidates
Benefits
Remote work
Competitive salary and commission based on success
Company
International Workplace Group plc
IWG: the world’s leading platform for work, revolutionising how and where people work IWG (International Workplace Group) is the global leader in hybrid and platform working.
Founded in 1989
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$534.6M2024-06-21Post Ipo Debt· $534.6M
2001-08-06IPO
Leadership Team
Mark Dixon
Founder & Chief Executive Officer
Charlie Steel
Group Chief Financial Officer
Recent News
2025-12-05
2025-11-10
Company data provided by crunchbase