Natural Wireless, LLC · 2 days ago
Customer Experience & Property Engagement Manager
New York, NY
Full-time
Onsite
Mid LevelNatural Wireless, a leading provider of building-wide high-speed Internet service, is seeking a proactive and personable Customer Experience & Property Engagement Manager to serve as the face of our company across a portfolio of high-rise residential buildings. This position involves maintaining strong relationships with property managers and ensuring ongoing visibility of Natural Wireless to residents.
InternetTelecommunications
Responsibilities
Act as the primary point of contact between Natural Wireless and property managers and building staff
Visit assigned residential buildings regularly to maintain strong relationships and ensure resident satisfaction
Educate property staff about Natural Wireless’ services, benefits, and value proposition
Coordinate and execute on-site promotional efforts including lobby hours and resident events
Develop tailored outreach strategies to maximize awareness and sign-ups within each building
Track resident feedback, building-specific issues, and opportunities to enhance service delivery
Collaborate with internal teams to address buildings’ management inquiries and service concerns
Maintain detailed records of visits, events, and engagement metrics using Pipeline CRM
Participate monthly team meetings at the South Hackensack, NJ headquarters and contribute to ongoing improvement initiatives
Qualification
Required
Excellent interpersonal, communication, and customer service skills
Professional demeanor with the ability to engage with residents, leasing staff, and property management teams
Highly organized and self-motivated with a strong attention to detail
Experience in property management, residential services, hospitality, or customer engagement is a plus
Familiarity with CRM systems (e.g., Pipeline CRM), Google Workspace, and Microsoft Office
Ability to travel daily throughout NYC and occasionally attend evening/weekend events
Able to lift up to 25 lbs for marketing displays or event materials
Benefits
Competitive salary and comprehensive benefits package.
A dynamic, field-based role with flexibility and independence.
The opportunity to play a key part in expanding next-generation Internet services in NYC.
Supportive team environment with room for career growth.
Company
Natural Wireless, LLC
Fixed Wireless Fiber by Natural Wireless provides all business verticals 100% path diversity from any circuit coming into a building from the basement point of entry.
Founded in 2003
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Benjamin Tansky
Executive Director, Channel Partner Sales & Special Projects
Company data provided by crunchbase