SOUND HEALTH CARE CENTER · 5 days ago
Front Desk Receptionist
Port Orchard, WA
Full-time
Onsite
New Grad, Entry Level
0+ years expSound Health Care Center is seeking a Front Desk Receptionist to represent the organization to the public while ensuring a professional and courteous environment. The role involves greeting guests, answering calls, scheduling appointments, and maintaining patient confidentiality.
Health CareHealth DiagnosticsMedicalPersonal HealthTherapeutics
Responsibilities
Greet guests immediately and acknowledge them with a smile
Answer incoming calls and assist or transfer caller to the appropriate person
Maintain reception area and keep it clean and well stocked
Schedule appointments
Advise patients of any delay and set an appropriate expectation if they will not be roomed within 10 minutes of their appointment time and demonstrate courtesy and helpfulness to patients and their families
Collect necessary demographic and patient history information and request insurance cards and identification to prevent fraud
Introduce the Patient Portal and encourage patients to access our services and their health care information via the portal
Assist with medical releases
File and distribute faxes
Scan documents into patients chart
Call patients to remind them of their upcoming appointments
Maintain patient confidentially with appropriate sensitivity and safeguard protected health information to ensure the patient’s right to privacy
Work independently and in a team to exceed patient expectations
Maintain a clean and organized workspace
Document work processes as required
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent
Basic typing and keyboarding skills
Strong organizational and interpersonal skills
Experience with customer service
Knowledge of computers, especially Windows-based applications and other office equipment such as multi-line telephones, fax machines (e-faxing), copiers, printers, 10-key and multi-purpose machines
Ability to prioritize responsibilities
Ability to multi-task efficiently and effectively
Ability to act calmly and effectively in a busy or stressful situation
Ability to communicate effectively in the English language in person, by phone and in writing
Knowledge of contracted insurance plans and procedures
Ability to handle cash and electronic credit card transactions securely and accurately
Hearing: Adequate to perform job duties in person and over the telephone
Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens
Speaking: Must be able to communicate clearly in person and over the telephone
Ability to lift and carry items weighing up to 30 lbs. unassisted
Requires frequent viewing of computer screens
Ability to bend, reach, stand, walk and sit
Requires adherence to all policies and procedures, including standards for HIPAA, WISHA (safety), attendance, punctuality, professionalism and personal appearance
Preferred
Back office experience and medical terminology
Six months related experience in a health care setting or two years experience in a customer service setting
Familiarity with electronic health record
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
SOUND HEALTH CARE CENTER
Sound Health Care Center provides health care, imaging, lab work, and physical therapy services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase