McNeilus Truck and Manufacturing, Inc. · 2 days ago
Field Service Technician Sr
Olympia, WA
Full-time
Onsite
Senior Level
$73K/yr - $118K/yr
5+ years expMcNeilus Truck and Manufacturing, Inc. is an industry-leading designer and manufacturer of refuse truck bodies. The Field Service Technician Sr independently manages complex field service and repair needs, performs technical installations and diagnostics, and provides customer training while mentoring less experienced technicians.
Manufacturing
Responsibilities
Install, calibrate, configure, and test new equipment systems at customer locations
Lead service delivery on critical product issues and provide technical support in non-routine or complex situations
Conduct training sessions and provide guidance on product functionality to end-users or dealer technicians
Monitor customer readiness and proactively identify repair needs or product issues that may impact uptime
Serve as primary field contact for escalated service cases and customer complaints
Mentor and coach Field Service Technicians and participate in the onboarding and training of new personnel
Interface with engineering, technical support, and product design teams to resolve customer concerns and report issues
Recommend updates to service processes and contribute to continuous improvement efforts
Represent the company with professionalism in all customer-facing interactions
Maintain detailed records of service work, customer interactions, and parts usage
Perform all functions of the Field Service Technician, with additional focus on advanced diagnostic troubleshooting and problem resolution
Qualification
Required
High School Diploma or GED and five (5) or more years of relevant experience in machine assembly, light fabrication; or previous relevant contracting experience with Oshkosh Corporation; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role
Valid driver's license must be maintained at all times
Ability to possess a DOT card
Strong mechanical and technical skills, with demonstrated customer relationship and communication strengths
Ability to travel up to 80%, including overnight travel up to 20%
Preferred
Technical degree preferred
Company
McNeilus Truck and Manufacturing, Inc.
McNeilus Truck and Manufacturing Inc., an Oshkosh Corporation Business, is a leader in refuse collection innovation.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown1998-02-28Acquired
Leadership Team
Kat Williamson
Human Resources Business Partner SR
Company data provided by crunchbase