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TEKsystems · 6 hours ago

D365 Techno Functional Analyst

United States

Full-time

Remote

Mid Level

$40/hr - $55/hr

TEKsystems is a leading provider of business and technology services, and they are seeking a D365 Techno Functional Analyst to support customer experience initiatives. The role involves gathering business requirements, configuring D365 modules, and collaborating with technical teams to drive system adoption and continuous improvement.

Information Technology

H1B Sponsor Likely

Responsibilities

Gather and document business requirements

Translate business needs into functional specifications

Configure and test D365 modules

Collaborate with technical teams for custom development

Provide user support and training

Drive continuous improvement and system adoption

Partner with Customer Experience team members to research and document customer experience and business area needs

Support initiatives to collect and manage customer insight data

Capable of providing gap analysis and needs assessments to uncover business needs

Able to elicit and identify project requirements from end users

Responsible for validating requirements by providing option comparisons and justifications

Provide Microsoft Dynamics D365 system configuration support based on changing business needs

Assist in system analysis, design, development, and testing activities related to D365 configuration and development; proficient in testing to ensure successful execution and appropriate application of solutions

Creation of project documentation to include user reference manuals, training deliverables, business requirements documentation, test scripts and work product validation

Accountable for self-organization and tracking completion of assigned tasks including successful delivery of assigned project milestones

Excellent organizational, verbal and written communication skills

Strong communication skills with an ability to present results to all levels of the organization

Contribute to performance and process improvements within the department that will maintain efficient and effective delivery of service for customers

Effectively solve problems consistent with standards, practices, policies, procedures, regulations, and/or law

Compliance with all processes, procedures, and standards applicable to the position including (but not limited to): SOC 1 (Service Organization Controls 1), CIP (Critical Infrastructure Protection), Change Management, Tariff (Open Access Transmission, Energy and Operating Reserve Markets Tariff), FERC (Federal Energy Regulatory Commission), NERC (North American Electric Reliability Corporation), U.S. Department of Homeland Security, and NAESB (North American Energy Standards Board)

Complete all other duties as assigned

Qualification

D365Functional analysisConfigurationsMicrosoft Certified Dynamics 365 FundamentalsMicrosoft Certified Power Platform FundamentalsMicrosoft Certified Power Platform Functional Consultant AssociateAzure FundamentalsUser supportTrainingCommunication skillsProblem-solving

Required

Gather and document business requirements

Translate business needs into functional specifications

Configure and test D365 modules

Collaborate with technical teams for custom development

Provide user support and training

Drive continuous improvement and system adoption

Requirements on configurations, data quality experience is needed

Experience within a government tenant of a CRM would be a bonus

Dynamics 365/more recent version of CRM needed