SIXT · 1 week ago
Customer Service Specialist (Bilingual – English & Spanish)
Tulsa, OK
Full-time
Onsite
Entry, Mid Level
$20.50/hr - $20.50/hr
2+ years expSIXT is a globally leading mobility service provider, and they are seeking a Customer Service Specialist (Bilingual – English & Spanish) to deliver a premium customer journey for both English- and Spanish-speaking customers. The role involves responding to customer inquiries, assisting with reservations, and ensuring high-quality service while maintaining performance and customer satisfaction standards.
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Responsibilities
You respond to all inbound customer contacts within established service levels, ensuring a premium customer experience in both English and Spanish
You assist customers with reservations, vehicle selection, and service-related inquiries to support a seamless rental experience
You utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently
You partner with global departments to address customer requests and deliver the most effective solutions
You provide clear guidance and support on billing inquiries, service complaints, and general assistance needs
You consistently meet or exceed performance, quality, and customer satisfaction standards in every interaction
Qualification
Required
High School diploma or equivalent; an Associate degree is preferred
2–3 years of customer service experience, with a focus on problem resolution and de-escalation
Fluent in English and Spanish, with the ability to communicate clearly and professionally in both languages
Proficient in Microsoft Office applications and CRM tools, and can manage high call volumes while maintaining quality service
Strong organizational skills, excellent verbal and written communication, and the ability to multitask, stay organized, and manage time effectively
Success-oriented, adaptable, and willing to take on multiple responsibilities in a dynamic environment
Must be able to work weekends
Preferred
An Associate degree
Benefits
Paid Time Off & Sick Leave
Comprehensive Health & Insurance
Access medical, dental, and vision coverage
Life insurance
Critical illness and hospital indemnity plans
Pet insurance
401(k) retirement plan
Company
SIXT
Sixt SE with its registered office in Pullach near Munich, is a leading international provider of high-quality mobility services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Thomas (Tom) C Kennedy
President and CFO, USA
Ann Letterman
Senior People & Culture Business Partner
Recent News
2025-05-31
2024-04-24
Company data provided by crunchbase