First PREMIER Bank/PREMIER Bankcard · 2 weeks ago
Quality Assurance Analyst
Sioux Falls, SD
Full-time
Onsite
Mid LevelFirst PREMIER Bank is a prominent financial organization that values personal success, respect, and community engagement. The Quality Assurance Analyst role focuses on ensuring compliance with regulatory standards, facilitating stakeholder engagement, and enhancing quality assurance practices through analytical insights and effective communication.
BankingFinanceFinancial ServicesLending
Responsibilities
Monitors regulatory developments and internal policy changes to assess their impact on quality assurance practices. Provides informed guidance to team members, supports documentation efforts, and contributes to the development of compliance strategies. Serves as the initial approver for regulatory-sensitive materials, such as phone scripting and training documents updates, prior to final review by Compliance
Supports the development of internal communications that clarify regulatory and registration requirements, helping operational teams understand how these standards apply to their work. Collaborates with colleagues to build foundational awareness and ensure consistent interpretation of compliance expectations across departments
Supports stakeholder engagement by assisting in the coordination of meetings, preparing materials, and ensuring clear communication between internal teams and external partners. Helps identify stakeholder needs and concerns, responding professionally to feedback and contributing to a positive and collaborative environment. Focuses on building foundational relationships and supporting engagement activities led by senior team members
Prepares clear and well-structured reports, policies, and presentations that support operational and compliance initiatives. Adapts communication style to suit various internal audiences, ensuring clarity and professionalism in both written and verbal formats. Focuses on translating complex regulatory and quality concepts into accessible language for team members and stakeholders
Collaborates with the supervisor to establish performance goals and participate in structured development activities, including training sessions and peer learning. Maintains and expands knowledge of regulatory standards, technology tools, and industry trends through ongoing education and professional reading. Demonstrates initiative in applying new skills to enhance quality assurance practices
Independently conducts end-to-end reviews of operational areas within the quality management system. Evaluates existing policies and procedures, identifies improvement opportunities, and contributes to the development and documentation of updated processes
Selects and executes appropriate quality assurance tests across varied operational areas, applying specialized techniques to validate data accuracy and process integrity. Interprets results to identify trends or issues and recommends corrective actions to ensure compliance with internal standards and regulatory requirements. Plays a key role in enhancing testing protocols and supporting continuous improvement efforts
Uses analytical thinking and process evaluation skills to uncover root causes of operational shortcomings and recommend targeted enhancements. Collaborates across departments to implement improvements that elevate service delivery and align with regulatory expectations. Plays a key role in driving continuous improvement initiatives that impact broader organizational performance
Qualification
Required
Works with full confidence to interpret, understand, monitor and apply knowledge of laws, regulations, policies, and procedures from an organizational standpoint ensuring alignment with organizational strategies and objectives. Works independently with minimal guidance
Demonstrates strong ability to review, interpret, and tailor reports for different audiences, considering the reports' intended purpose
Skilled at creating, organizing, prioritizing, and carrying out assigned tasks to meet objectives by given deadlines. This includes maintaining accountability for timely delivery
Works at an advanced level to express ideas, request actions, formulate plans, & policies by means of clear and effective written and verbal communications
Works with full competence to assimilate and understand data and information from various sources to draw appropriate conclusions and make relevant recommendations. Typically works without supervision and may provide technical guidance
Benefits
Full medical benefits when working 20+ hours per week
Traditional and High-Deductible health plan options available
FREE dental and vision coverage
Generous Paid Time Off plans
401(k) – dollar-for-dollar match up to 5% of total compensation
Special discounts and offers for events at the Denny Sanford PREMIER Center
PREMIER Wellness Program
Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
Fun Employee Parties
Company
First PREMIER Bank/PREMIER Bankcard
First PREMIER Bank and PREMIER Bankcard are considered one of the strongest financial organizations in the nation.
Founded in 1989
1001-5000 employees
H1B Sponsorship
First PREMIER Bank/PREMIER Bankcard has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (6)
2023 (5)
2022 (7)
2021 (2)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Dana J Dykhouse
Chief Executive Officer
T. Denny Sanford
Chairman
Recent News
Business Insider
2025-05-16
Company data provided by crunchbase