Siri InfoSolutions, Inc. · 2 weeks ago
Apple Helpdesk Support
San Diego, CA
Contract
Onsite
Entry Level
$22/hr - $25/hr
3+ years expSIRI INFOSOLUTIONS INC is looking for Apple Helpdesk Support to join their on-site team in San Diego, CA. The role involves troubleshooting Apple hardware and software, providing excellent customer service, and operating video recording devices according to SOPs.
CRMInformation TechnologySoftware
Responsibilities
Manage and schedule moderators; ensure daily coverage
Handle escalations, reporting, and issue tracking
Ensure SOP adherence and smooth site operations
Provide Apple hardware/software support (Mac, iPhone, iOS/macOS)
Deliver excellent customer service
Assist with video device operation and daily checklists
Qualification
Required
3+ years of experience with proven people management and escalation handling
1+ year in technical/customer support
Strong Apple hardware & software troubleshooting
IT / technical support experience (mandatory)
Customer service and communication skills
Computer hardware: 5 years (Required)
software: 3 years (Required)
escalations: 4 years (Required)
Technical support: 5 years (Required)
Customer support: 5 years (Required)
Preferred
Video data collection experience (plus)
Company
Siri InfoSolutions, Inc.
Siri InfoSolutions, Inc. is a private equity consortium firm providing IT staffing services to Fortune 500 clients across the US.
501-1000 employees
H1B Sponsorship
Siri InfoSolutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (52)
2023 (53)
2022 (75)
2021 (83)
2020 (122)
Funding
Current Stage
Late StageLeadership Team
Subba Arumilli
Principal CEO
Company data provided by crunchbase