Rapid7 · 13 hours ago
Renewal Account Manager
United States
Full-time
Remote
Mid LevelRapid7 is dedicated to creating a secure digital world for its customers and communities. They are seeking a proactive Renewal Account Manager to oversee the renewal process for clients, analyze customer data, and develop strategies to minimize churn while fostering strong customer relationships.
AnalyticsCyber SecurityEnterprise SoftwareNetwork SecurityRisk Management
Responsibilities
Own and manage the renewal lifecycle of assigned accounts, ensuring timely contract execution and revenue retention
Proactively engage with customers and channel partners to confirm renewal intentions and address any potential obstacles
Serve as the primary point of contact for clients regarding renewals, upgrades, and transactional spend-related inquiries
Conduct and drive quote reviews and/or contract reviews with key stakeholders to understand their needs, budget cycles, and renewal processes
In conjunction with the sales team, identify opportunities for upsell and cross-sell within existing accounts to increase customer value
Collaborate with sales and customer success teams to ensure seamless account transitions and a unified customer experience
Forecast consistently and with high degree of accuracy
Analyze renewal data and transactional spend patterns to forecast renewal outcomes and identify trends
Maintain accurate and up-to-date account records in the CRM system, providing regular reports on renewal performance
Address and triage any customer concerns or challenges during the renewal process
Work closely with product, finance, and support teams to ensure customer satisfaction and renewal success
Help develop playbooks and strategies and cross train junior team members
Qualification
Required
Experience in SaaS renewals with a proven track record of exceeding renewal targets
Cyber Security industry experience is a plus
Experience with CRM systems (e.g. Salesforce, Netsuite)
Demonstrated self-starter, curious, and solution focused
Strong communication & interpersonal skills
Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts
Customer-focused mindset with a commitment to delivering exceptional service
Detail-oriented and highly organized, with a focus on accuracy and follow-through
Collaborative team player with the ability to work cross-functionally
Strong communication & interpersonal skills
Company
Rapid7
Rapid7 is a cybersecurity company that helps organizations detect and respond to security threats effectively.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$350.5MKey Investors
Bain Capital Ventures
2024-06-26Post Ipo Equity
2023-09-07Grant· $1.5M
2023-09-06Post Ipo Debt· $260M
Leadership Team
Corey Thomas
Chief Executive Officer
Raj Samani
SVP, Chief Scientist
Recent News
2026-01-16
Company data provided by crunchbase