Ace Hardware Corporation · 13 hours ago
Full Time Floor Supervisor
Farmington, MI
Full-time
Onsite
Mid Level
$16/hr - $16/hrAce Retail Group is a leading division of Ace Hardware Corporation, operating numerous Ace brands across the United States. The Floor Supervisor will be responsible for managing store operations in the absence of the General Manager and Assistant Managers, directing staff, and ensuring a positive customer experience.
HardwareRetailService Industry
Responsibilities
Project a positive representation of Westlake Ace Hardware
Proactively assist customers in solving problems
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store
Project a friendly, outgoing demeanor; work well with customers as well as associates
Ensure all calls and pages are answered promptly, courteously and effectively
Handle customer complaints. Work to resolve problems with the customer and have Westlake’s best interest taken into consideration
Possess excellent product knowledge and knowledge of store layout and location of products
Ensure a positive, professional and safe work environment for all associates
Supervise the “general operations” of the entire store
Responsible for opening and closing the store
Assist with the implementation of Store Support Center programs
Help ensure successful Loss Prevention, Safety and Internal Audits
Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store
Communicate any operational or managerial issues to the General Manager in a timely manner
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas
Help ensure that weekly price changes and label updates are completed timely and accurately
Assist with all cashiering functions including training, maintenance, audits, and reports
Perform all other duties as assigned
Help ensure forklift operations and receiving is completed in a safe and efficient way
Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely
Assist with maintenance of back stock levels
Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately
Assist with merchandise resets throughout the store
Assist to ensure all signage is current in the store
Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising
Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising
Lead by example; be approachable by all associates and customers
Assist in training of all associates
Participate in store meetings
Communicate any merchandising, cost control or sales idea to the General Manager for follow up
Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement
Qualification
Required
High School or GED equivalent
Previous retail management experience preferred
Hardware experience preferred
Standing, walking, lifting (up to 25lbs) and climbing
Company
Ace Hardware Corporation
Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 70 countries.
Founded in 1924
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kevin Kryscio
Vice President Supply Chain & Logistics
Lisa Schmitt
Corporate Vice President, Merchandising Operations
Recent News
2026-01-12
2026-01-05
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