LAZ Parking · 2 days ago
Facilities Manager - Country Club Plaza - Kansas, City, Missouri
Kansas City, MO
Full-time
Onsite
Entry, Mid Level
$50K/yr - $60K/yr
1+ years expLAZ Parking is one of the largest and fastest growing parking companies in the country, committed to creating opportunities for employees and value for clients. The Facilities Manager oversees operations at the Country Club Plaza, ensuring professional parking management and supporting the operational teams.
CommercialCustomer ServiceEventsParkingResidential
Responsibilities
Sole Point of contact for any parking inquiry or need for the Country Club Plaza
Administrative and tenant communications in a timely manner (phone calls, emails, etc...)
Monthly parking inventory tracking and asset management
Routine inspection of all garages
Oversight and management of the enforcement team
Escalation of issues to senior management as needed
Project management over any updates, changes, additions to the parking operation
Monitor and respond to emails from tenants, property management, and internal teams within one business day
Address inquiries related to parking access, violations, billing questions, and general operations
Maintain a professional, courteous, and solution-oriented tone in all communications
Daily walkthroughs of facilities to inspect for safety, maintenance, and compliance issues
Conduct enforcement team pre shift huddles
Work alongside enforcement team in the field to ensure best practices and the SOP is being followed
Review appeals dashboard, enforcement dashboard, ensure productivity is being met
Follow up on unresolved tenant issues
Attend bi-weekly meetings with Client and other vendors of the Plaza
Create schedule for enforcement team
Review enforcement routes with facilities/ leadership as needed for adjustments
Send leadership team weekly summary
Disciplinary actions as needed
Inventory review and order supplies as needed
Safety Audit Completion
Operational Audit Completion
Financial statement review
Review of staff performance
Meeting with Client to provide possible improvements, projects, and updates to the operation
Prepare monthly operational summary
Qualification
Required
Bachelor's Degree or equivalent work experience
1+ year in a Management role
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
Ability to be flexible in schedule in order to meet operational needs. This may require occasionally working outside of regularly scheduled hours
Ability to seek improvement and create an environment of idea sharing and creative problem solving
Strong customer service skills and abilities
Ability to be approachable and facilitate coaching conversations with employees and managers
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude)
Ability to encourage open expression of ideas and opinions
Excellent teambuilding and interpersonal skills
Ability to work independently and multi-task
Ability to communicate professionally and effectively with all levels of the organization
Ability to interpret policies, procedures, and standard business practices
Demonstrates a sense of urgency and timeliness
Willingness to work in the elements – heat, wind, snow, rain, etc
Ability to lift, push and pull at least 25 pounds
Ability to stand, walk and run for extended periods of time
Ability bend, stoop, squat and lift frequently throughout a shift
Preferred
Parking management experience is preferred but not required
Experience working with financial statement/accounting, P&L reports and budgeting
Company
LAZ Parking
A Hartford, Conn.-based provider of parking management services
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Harvest Partners Structured Capital
2015-09-22Private Equity
Leadership Team
Jeff Karp
President & Co-Founder
Jason Bendett
Deputy CFO
Recent News
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