World Shipping, Inc. · 3 days ago
IT Technical Support Specialist
Cleveland, OH
Full-time
Onsite
Entry Level
2+ years expWorld Shipping, Inc. is a company with over 60 years of experience in supply chain and logistics solutions. They are seeking an IT Technical Support Specialist to provide technical support to end users, troubleshoot problems, and maintain workstations at their Corporate Headquarters in Rocky River, OH.
Freight ServiceService IndustryWater Transportation
Responsibilities
Provides answers to clients by identifying problems, researching answers and guiding client through corrective steps
Creating and Maintaining user accounts in an Active Directory hybrid environment
Enrolling Users, Updating and Maintaining MDM profiles within Workspace ONE
Troubleshooting and assisting end users within Horizon VDI Environment
Directing employees on how to setup company workstations or physically setting them up. Setting up (Laptops with docking stations and dual monitor setups)
Troubleshooting and configuring company printers (print server)
Maintaining and updating location access withing Brivo
Qualification
Required
Problem Solving Skills
2+ Years of Help Desk Experience
Excellent Verbal Communication Skills
Microsoft Operating Systems
Phone Skills
Excellent Customer Service Skills
Quality Focus
PC Proficiency
High School Diploma or GED required
Preferred
System Administration is preferred, but not required
Bachelor's Degree preferred
Benefits
Medical, Prescription, Dental, Vision
Life, AD&D, & Disability insurance
Employee Assistance Program
Financial planning
401(k) plan with up to 6% company match
Paid Time Off
Professional development & growth opportunities
Tuition assistance
Casual dress code
Flexible work arrangements
Bonus Eligibility
Company
World Shipping, Inc.
Want to work with us? Job opportunities can be found here: https://hubs.ly/H0d-H-D0 World Shipping, Inc.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
John Hunger
CFO
Company data provided by crunchbase