Retell AI · 4 days ago
Senior Sales Operations Analyst
San Francisco Bay Area
Full-time
Onsite
Mid, Senior Level
$195K/yr - $225K/yr
3+ years expRetell AI is a cutting-edge voice AI company reimagining the call center experience. The Senior Sales Operations Analyst will build and run the GTM operating system to ensure predictable revenue growth while collaborating with various teams to streamline processes and improve operational efficiency.
Artificial Intelligence (AI)AudioCall CenterGenerative AITelecommunications
Responsibilities
Own pipeline, funnel, bookings, and revenue reporting with clear definitions and one set of numbers the team trusts
Support weekly forecast and pipeline inspection by keeping stages tight, data clean, and risks surfaced early
Build and maintain dashboards that make performance, gaps, and trends obvious
Own the CRM as the source of truth: data model, lifecycle stages, required fields, and governance
Manage the GTM tooling stack (inbound and outbound): integrations, automation, adoption, and ongoing system health
Troubleshoot CRM and tooling issues, and build durable fixes instead of one-off patches
Run and standardize the operating cadence across motions: forecasting, QBR/MBR, pipeline reviews, deal inspection
Turn ad hoc questions into repeatable reporting and consistent operating processes
Translate the sales playbook into enforceable workflows: SOPs, rules of engagement, lead routing, and handoff SLAs
Remove friction, eliminate manual work, and make execution faster and more consistent
Partner with Finance and Legal to streamline pricing validation, approvals, and contracting
Support non-standard terms, order forms, renewals workflows, and cycle time improvements across quote-to-cash
Qualification
Required
Bachelor's degree (or equivalent practical experience)
3+ years in Sales Ops at a SaaS company
Hands-on ownership of CRM and GTM stack end-to-end (not just reporting)
Strong analytical ability with excellent spreadsheet skills
Startup DNA: urgency, ownership, comfort in ambiguity, and bias toward action
Clear communicator who can translate messy questions into clean systems and numbers
Preferred
Computer science or similarly technical degree
Ability to write scripts (Python/JavaScript) to solve edge-case operational problems
Experience implementing MEDDPICC, Challenger, or Command of the Message inside a CRM
Strong understanding of SaaS metrics (NRR, CAC, LTV, Magic Number) and comfort modeling them
Benefits
100% coverage for medical, dental, and vision insurance
$70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
$200/month wellness reimbursement (gym, fitness classes, etc.)
$300/month commuter reimbursement (gas, Caltrain, etc.)
$75/month phone bill reimbursement
$50/month internet reimbursement
Company
Retell AI
Retell AI is the AI voice platform that helps corporate call centers automate calls indistinguishable from human.
11-50 employees
H1B Sponsorship
Retell AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
Funding
Current Stage
Early StageTotal Funding
$4.68MKey Investors
Alt CapitalY Combinator
2024-04-03Seed· $4.55M
2023-11-01Pre Seed· $0.12M
Leadership Team
Evie Wang
Co-Founder
Recent News
2025-12-17
Company data provided by crunchbase