Senior NICE CXone Engineer jobs in United States
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Scalence L.L.C. · 3 months ago

Senior NICE CXone Engineer

positionPlano, TX
timeFull-time
remoteOnsite
senioritySenior Level
money$41/hr - $53/hr

Scalence L.L.C. is seeking a Senior NICE CXone Engineer to enhance their call center solutions using NICE CXone technologies. The role requires expertise in various NICE products and strong knowledge of integrations with AWS and Salesforce components.

Information Technology & Services
badNo H1Bnote

Qualification

NICE CXone technologiesAPI GatewayElastic Stack (ELK)AWS KafkaSalesforce call center componentsNICE Personal Contact DialerNICE Quality ManagementLiveVox dialer Smart ReachCall Center experienceOmni-channel scriptingSailPoint profilingSoftphone integration

Required

Applicants must be able to work directly for Artech on W2
Call Center experience in NICE InContact with Studio Scripting (Omni-channel scripting)
Subject Matter Expert on NICE Personal Contact Dialer, NICE IEX, NICE Quality Management, and LiveVox dialer Smart Reach with scripting
Strong knowledge of API Gateway, Elastic Stack (ELK), and Snowflake integration
Solid understanding of AWS Kafka
Proficient in Salesforce call center components including SSO configuration, SailPoint profiling, Omnichannel call center setup, SF managed packages, and Softphone integration with NICE LiveVox switches

Company

Scalence L.L.C.

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In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
location
Morristown, New Jersey, US
people-size501-1000 employees
web-link
https://www.scalence.com/

Funding

Current Stage
Late Stage
Company data provided by crunchbase