MSC Software · 8 hours ago
Customer Care Representative - Enterprise
Reno, NV
Full-time
Onsite
New Grad, Entry Level
$19/hr - $23/hrMSC Industrial Supply Co. is a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. The Customer Care Representative – Enterprise is responsible for managing customer interactions, including processing orders and resolving service issues for MSC's largest National Account customers.
AerospaceAutomotiveEnterprise SoftwareSoftware
No H1B
Responsibilities
Processes electronically generated orders, quote requests, customer service inbound phone calls, email and chat inquiries for MSC's large Enterprise Customers
Assists customers and other team members with basic customer technical issues, product knowledge, order processing gaps while also resolving all customer service concerns
Interacts with National Account Managers in order to promote MSC's sales related solutions, account retention and revenue generation strategies
Communicates customer concerns to management ensuring the most effective problem resolution
Utilizes 3rd party purchasing portals. Works with the Credit and ITB2B Teams to ensure customers' orders are being processed and invoice rejections are minimized
Remains up to date with all Enterprise functions and resources in order to service the customers on all new resources when required
Builds internal and external customer relationships for the purpose of enhancing customer satisfaction while also improving sales and quoting opportunities
Takes ownership with difficult customer service issues while resolving in a timely manner
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose
Participation in special projects and performs additional duties as required
Qualification
Required
Possess a high school diploma or equivalent required
Excellent customer service skills required
Demonstrated sales skills required
Proficiency in systems used by the Representative, Customer Care various roles, such as as/400, Oceana and the MSC website required
Excellent communication skills required including the ability to speak and write standard business English required
Demonstrates acceptable proficiency in all MSC's required competencies: Customer Focus, Decision Quality, Drives Collaboration, Develops Talent, Communicates Effectively, Instills Trust
Preferred
Bilingual ability (Spanish or French) desired
General knowledge of the industrial supply industry desired
Benefits
Dynamic healthcare plans
Generous 401K and stock purchasing programs
Tuition reimbursement opportunities
Paid time away for holidays, vacations, and illness
Company
MSC Software
MSC Software develops simulation software technology that enables engineers to validate and optimize their designs using virtual prototypes.
Founded in 1963
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-02-02Acquired
Recent News
2025-09-12
2025-03-31
Company data provided by crunchbase