Cynet Systems · 4 days ago
Desktop Support Technician (Endpoint Configuration Exp)
Columbia, SC
Full-time
Onsite
Mid Level
$27.50/hr - $32.50/hr
4+ years expCynet Systems is seeking a Desktop Support Technician to assist with the configuration and maintenance of endpoint devices. The role involves building desktops, laptops, and tablets, ensuring proper software installation, and diagnosing user-reported issues.
EmploymentRecruitingStaffing Agency
Responsibilities
Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager
Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune
Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process
Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes
Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built
Ensure that each desktop, laptop, tablet, docking station, 27” monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual
Diagnoses and resolves problems reported by users on endpoint hardware and/or software
Record work performed in the Help Desk ticket system
Perform routine maintenance and repair on equipment or contact vendor support of equipment repair
Assists with the removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment, salvaging any usable components
Performs other related duties as required
Ensure that all client Commission backup tablets are connected by patch cable to the NTS Network to receive Patch Tuesday Patches. Login not required
Tablets should be powered on using a power cord and connected by patch cable on the second Friday of each month and remain connected until 12pm the following Wednesday
Login using the local account before shutting the tablet down on the following Wednesday
All iPads should be powered on using the appropriate power cable and charging brick for the same amount of time as the client Commission tablets. Login not required
Qualification
Required
4+ years of experience in desktop and networked systems support; extensive knowledge of desktops, laptops, tablets, printers, and scanners
4+ years of experience in computer deployments, operation, and repair
4+ years of experience in hardware and software installation
4+ years of experience with Microsoft Endpoint Configuration Manager
High School diploma
Associate or a bachelor's degree in a related field. May be substituted for required work experience
Preferred
Experience working with a help desk ticketing system
Experience with NTS Network
Experience with Active Directory or InTune
Company
Cynet Systems
Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashwani (Ash) M.
Partner and Co-CEO
Nikhil "Nick" Budhiraja
Founder / Co-CEO
Company data provided by crunchbase