Ampcus Inc · 3 months ago
Help Desk Specialist
Washington, DC
Full-time
Onsite
New Grad, Entry Level
$35/hr - $40/hrAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a Help Desk Specialist to provide support to internal customers by troubleshooting and resolving technical issues, managing help desk operations, and ensuring timely responses to IT support requests.
Data ManagementInformation Technology
Responsibilities
Provide IT on-site support for all *** sites (HQ site and all remote sites)
Provide technical support for Apple Devices and Dell Devices
Provide Apple training to the end users
Provide expert-level Audio/Video (AV) support to boardrooms and conference rooms
Respond to requests for technical assistance in person, via phone, or electronically
Receive and respond to IT support requests in a timely manner, following set procedures for logging, reporting, and monitoring the desktop environment set by the IT Director
Provide assistance in areas of project management and running and managing large projects
Manage operations, projects, and administer help desk software
Track and route problems and requests, and document resolutions
Track asset inventory, warranty, and license information, and update the asset management system
Troubleshoot and resolve problems with:
Windows 11 Desktop and mobile device systems on-site, remotely or by phone
Office 365 hosted applications, SharePoint, and additional workplace software products
Printers, devices, and peripherals
Cell phones, tablets, and other mobile/wireless devices
Provide guidance and training to Staff on the operation of systems and products, and where appropriate, provide recommendations for improvements
Responsible for hardware and software deployments and IT inventory of said equipment
Qualification
Required
Provide IT on-site support for all *** sites (HQ site and all remote sites)
Provide technical support for Apple Devices and Dell Devices
Provide Apple training to the end users
Provide expert-level Audio/Video (AV) support to boardrooms and conference rooms
Respond to requests for technical assistance in person, via phone, or electronically
Receive and respond to IT support requests in a timely manner, following set procedures for logging, reporting, and monitoring the desktop environment set by the IT Director
Provide assistance in areas of project management and running and managing large projects
Manage operations, projects, and administer help desk software
Track and route problems and requests, and document resolutions
Track asset inventory, warranty, and license information, and update the asset management system
Troubleshoot and resolve problems with: Windows 11 Desktop and mobile device systems on-site, remotely or by phone
Troubleshoot and resolve problems with: Office 365 hosted applications, SharePoint, and additional workplace software products
Troubleshoot and resolve problems with: Printers, devices, and peripherals
Troubleshoot and resolve problems with: Cell phones, tablets, and other mobile/wireless devices
Provide guidance and training to Staff on the operation of systems and products, and where appropriate, provide recommendations for improvements
Responsible for hardware and software deployments and IT inventory of said equipment
Preferred
Prior experience tracking and maintaining accurate IT Inventory records
Reliable personal transportation to provide service and equipment transport at the remote sites required in a timely manner each workday
Able to lift 40 pounds regularly required
Maintain accurate inventory records
Always demonstrate proactive customer care behaviors
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
Founded in 2004
1001-5000 employees
H1B Sponsorship
Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
Company data provided by crunchbase